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About the Role

The Optical Associate, Optician is responsible for attracting and retaining customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. This role drives profitable store sales by cultivating a customer care culture through effective retail sales skills and the Total Customer Experience Model.

Responsibilities

• Develop professional business relationships with other Associates, Host, and Doctor.
• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames.
• Utilize optical prescriptions to evaluate them in conjunction with customer's visual requirements.
• Recommend specific lenses, lens coatings, and frames to suit customer needs.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools.
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes.
• Maximize Managed Vision Care relationships and sales opportunities.
• Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives.
• Ensure positive and productive host relationships through Host participation, support, and satisfaction.
• Other duties as assigned by the Optical Manager.

Requirements

• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician.
• Experience and results with a retail or customer service establishment.
• Success in store merchandising and attention to detail.
• Follow Information Security and Privacy Policies.

Skills

• Ability to sell through use of sales skills and accountability for sales results.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships.

Location

• Unincorporated LA County

Work Type

• Full-time

Experience Level

• Minimum of 1-2 years of experience in related field.

Salary/Compensations

• $20.00 - $30.23
• Eligible bonuses and commissions.

Benefits

• VSP Vision benefits

About the Company

• At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen.
• With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility.
• When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact.
• We value collaboration, inclusion, and making sure that everyone feels they belong.
• Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you.
• Let’s work together to create a clearer, brighter future—one person at a time.
• Follow your heart to VSP! #VisionWithHeart

Equal Opportunity

• VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
• Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
• As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.