Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

iGaming Ontario is offering students valuable learning opportunities through its Student Program, providing meaningful hands-on experience, professional development, and exposure to Ontario’s dynamic iGaming sector. The IT Service Delivery team supports reliable, secure, and user-focused technology services across the organization.

Responsibilities

• Provide first-level desktop support for incidents and service requests, including troubleshooting Windows 11 and macOS issues.
• Support device provisioning and lifecycle activities using cloud-based management tools (e.g., device resets, configuration, and policy application via MDM).
• Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) and account/access issues.
• Troubleshoot meeting room technology, including AV equipment, displays, and conferencing systems (e.g., Teams Rooms).
• Track, update, and resolve tickets in the IT service management system.
• Document solutions and contribute to knowledge base articles and process improvements.

Requirements

• Enrolled in a college or university program in Information Technology, Computer Science, or a related field.
• Basic knowledge of Windows 11 and/or macOS operating systems.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills (able to support non-technical users).
• Familiarity with Microsoft 365 tools is an asset.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Interest in cybersecurity and IT service management is considered an asset.
• Must meet all eligibility criteria by the first day of employment.
• Co-op Student Status: Enrolled as a full-time post-secondary student in a co-operative education program at a recognized institution.
• Work Environment: Must be living in the province of Ontario during the term of employment and required to work in office 5 days a week.
• Work Status: Eligible to work in Canada.
• All applications must include: Resume, Cover Letter, Copy of most recent GPA transcript, Proof of enrollment for the September 2026 and/or 2027 school year.
• Successful candidate must be eligible to work in Canada.
• Subject to a criminal background check.

Skills

• Windows 11
• macOS
• Microsoft 365
• Troubleshooting
• Problem-solving
• Communication
• Customer service
• IT service management
• Cybersecurity

Location

• Head Office, Toronto

Work Type

• Onsite (5 days a week)
• Co-op student position

Experience Level

• Student

Education Level

• College or university program in Information Technology, Computer Science, or a related field

Salary/Compensations

• $23.00/per hour

Benefits

• Valuable learning opportunities
• Meaningful hands-on experience
• Professional development opportunities
• Exposure to Ontario’s dynamic and evolving iGaming sector
• Disability related accommodation available upon request

About the Company

• iGaming Ontario is an agency of the Government of Ontario responsible for conducting and managing the Province’s regulated internet gaming (iGaming) market.
• Established in July 2021, iGaming Ontario works with private gaming operators and government stakeholders to deliver a safe, sustainable, and healthy market that operates in the public interest.
• As an organization shaping the future of igaming in Ontario and beyond, our success is built on curiosity, open dialogue, and freedom of thought.
• We strive to foster a culture where every team member feels empowered to challenge assumptions, explore new ideas, and create opportunities for innovation in our sector.

Equal Opportunity

• iGaming Ontario is an equal opportunity employer that encourages all qualified candidates to apply.
• We invite you to share how your own unique background, expertise and ideas would enrich our team.