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About the Role

We are seeking an experienced Enterprise Architect – ServiceNow Platform to serve as the strategic owner of the enterprise ServiceNow ecosystem. This role will be responsible for defining platform architecture, governance, standards, and long-term roadmap while ensuring scalability, security, reliability, and continuous improvement across the organization. The ideal candidate will lead architecture initiatives spanning ServiceNow ITSM, ITOM, ITAM, CMDB, Discovery, integrations, automation, and service management capabilities. The architect will partner with business and technology stakeholders to drive platform modernization, operational excellence, automation, and adoption of emerging technologies including AI-enabled workflows and service operations.

Responsibilities

Own the ServiceNow platform architecture strategy and multi-year roadmap.
Define platform standards, architectural patterns, development guidelines, and governance processes.
Lead architecture reviews and ensure compliance with enterprise architecture standards.
Drive platform modernization initiatives and continuous improvement efforts.
Architect and optimize Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
Establish SLA, OLA, and operational reporting frameworks.
Drive workflow automation using Flow Designer and Integration Hub.
Improve service delivery, operational efficiency, and user experience.
Design and implement ITOM solutions including Event Management, Service Mapping, Infrastructure Visibility, Operational Monitoring, and Health and Alert Management.
Integrate enterprise monitoring and observability platforms to improve operational performance and reliability.
Architect end-to-end hardware and software asset management processes.
Design asset lifecycle workflows from procurement through retirement.
Improve software license compliance and cost optimization initiatives.
Implement governance and reporting for asset utilization and compliance.
Define CMDB architecture, data models, governance policies, and lifecycle management processes.
Establish discovery strategies, reconciliation rules, normalization standards, and data quality controls.
Govern Configuration Item ownership, relationships, and service mapping alignment.
Ensure accurate reporting and operational visibility across enterprise services.
Design secure and scalable integrations between ServiceNow and enterprise applications.
Lead integration initiatives leveraging REST APIs, SOAP Services, Integration Hub, MID Servers, and Event-Driven Architectures.
Integrate identity management, HR, cloud, monitoring, security, and business systems.
Define security architecture including role-based access controls, ACLs, audit logging, encryption controls, and privacy and compliance requirements.
Collaborate with cybersecurity and audit teams to maintain governance and regulatory compliance.
Support security operations, vulnerability management, incident response, and risk management processes.
Establish governance frameworks and ownership structures for Platform Administration, Process Management, Data Stewardship, CMDB, Discovery, ITAM, Integrations, Reporting, and Release Management.
Develop platform intake, prioritization, release planning, and change management processes.
Lead solution design reviews, technical governance, quality assurance, and development best practices.
Oversee platform upgrades, feature activations, and modernization initiatives.
Guide distributed development and support teams to ensure successful delivery.
Collaborate with Infrastructure, Cloud, Security, Operations, Product, and Business stakeholders.
Translate business requirements into scalable platform solutions.
Develop architectural standards, documentation, training materials, and governance processes.
Provide executive-level reporting on platform strategy, roadmap, risks, and performance metrics.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
7+ years of ServiceNow platform experience.
3+ years in a ServiceNow Architect, Lead Architect, or Principal Engineer capacity.
Proven experience delivering enterprise ServiceNow initiatives across ITSM, ITOM, ITAM, CMDB, Discovery, and Enterprise Integrations.
Experience creating governance models, standards, operating procedures, and platform roadmaps.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow CIS Certifications (ITSM, Discovery, ITOM, HAM, SAM)
ServiceNow Certified Technical Architect (CTA) or CTA Candidate
ITIL Foundation or higher
Large-scale ServiceNow transformation programs
Platform consolidation initiatives
AI-assisted operations and workflow automation
AIOps and Observability platforms
Cost optimization and asset management programs
Enterprise-scale service management environments

Skills

ServiceNow Architecture
Enterprise Architecture
ITSM
ITOM
ITAM (HAM/SAM)
CMDB & Discovery
Service Mapping
Integration Architecture
REST & SOAP APIs
Azure & Cloud Platforms
AI & Automation
Governance & Standards
Security & Compliance
Asset Management
Workflow Automation
Stakeholder Management
Technical Leadership
Digital Transformation
Executive Communication
Service Management Strategy
ServiceNow Platform
ITSM
ITOM
ITAM
CMDB
Discovery
HAM
SAM
SecOps
Flow Designer
Integration Hub
Scripted APIs
ACLs and Security Controls
REST APIs
SOAP
Event-Driven Architecture
ETL Processes
MID Server Architecture
Hybrid Cloud Integrations
Microsoft Azure
AWS
CMDB Governance
Data Normalization
Reconciliation Frameworks
KPI Design
Executive Dashboards
Operational Reporting

Experience Level

7+ years of ServiceNow platform experience
3+ years in a ServiceNow Architect, Lead Architect, or Principal Engineer capacity

Education Level

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

About the Company

Join a growing team delivering innovative Microsoft solutions for global clients. You'll have the opportunity to work on enterprise-scale digital transformation initiatives, leverage the latest Microsoft technologies, and help organizations unlock the full potential of the Power Platform and AI-driven automation.
You’ll work with a talented global team, contribute to meaningful technical initiatives, and help shape a high‑performing DevOps culture.
Matrix is a global, dynamic, and fast‑growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.
We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors.
With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi‑Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.
At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success.
Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.
Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.
To learn more, visit: www.matrix-ifs.com