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About the Role

Dialpad's Channel Programs team seeks a Senior Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network. This role involves designing and delivering workshops, building lab environments, certifying partners, and driving pipeline through a well-trained partner base. It's a high-visibility position at the intersection of technical expertise and teaching, collaborating with Channel Sales, Channel SE, PSO, and Product teams to translate the product roadmap into partner-ready training programs.

Responsibilities

Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
Develop comprehensive lab guides with subject-matter experts across all product families.
Set up and maintain hands-on lab environments used in live training events.
Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
Own technical LMS content within Docebo, keeping certification material current with product releases.
Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
Validate new product introductions (NPI) and coordinate content updates with SE teams.
Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Requirements

5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
Experience building and running lab environments for training or certification programs.
Excellent project management skills.
Comfortable owning outcomes: track pipeline attribution, survey results, and certification completion.
Strong executive presence and communication skills; experience presenting to partner leadership.
Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.

Skills

Dialpad product knowledge a plus
AI
UCaaS
CCaaS
Cloud communications platforms
Project management
Executive presence
Communication skills

Location

NA
EMEA
ANZ

Work Type

Full-time

Experience Level

Senior

Benefits

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

About the Company

Dialpad is the AI-native business communications platform, unifying calling, messaging, meetings, and contact center on a single platform powered by AI.
More than 70,000 companies globally rely on Dialpad.
Dialpad is leading the shift to Agentic AI: intelligent agents that analyze conversations and take action by automating workflows, resolving customer issues, and accelerating revenue.
Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
We believe every conversation matters and have built the platform that turns conversations into insight and action.
We look for people who are intensely curious and hold themselves to a high bar.
Our ambition is significant, and achieving it requires a team that operates at the highest level.
We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Work at the center of the AI transformation in business communications.
Build and ship agentic AI products that are redefining how companies operate.
Join a team where AI amplifies every employee’s impact.
We believe in investing in our people.
Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.