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About the Role
Manage FDEs who design and orchestrate agentic workflows by combining AI prompting with Magical’s multi-agent platform, extending its capabilities to solve complex, customer-specific challenges. Act as a technical bridge between customers and Magical’s product and engineering teams, capturing real-world feedback and translating it into platform improvements. Diagnose and resolve issues across deployments, integrations, and performance optimizations, ensuring reliability in high-stakes environments like healthcare. Shape the internal playbook by building tools, documentation, and reference implementations that accelerate future customer rollouts and scale Magical’s multi-agent ecosystem.
Responsibilities
- Manage FDEs who design and orchestrate agentic workflows by combining AI prompting with Magical’s multi-agent platform, extending its capabilities to solve complex, customer-specific challenges.
- Act as a technical bridge between customers and Magical’s product and engineering teams, capturing real-world feedback and translating it into platform improvements.
- Diagnose and resolve issues across deployments, integrations, and performance optimizations, ensuring reliability in high-stakes environments like healthcare.
- Shape the internal playbook by building tools, documentation, and reference implementations that accelerate future customer rollouts and scale Magical’s multi-agent ecosystem.
Requirements
- 3+ years of experience in engineering, QA engineering, solutions engineering, or similar technical background
- Managed teams of 4 (or more) engineers
- Strong bias towards action, a willingness to do whatever it takes, and embody show > tell
- Strong sense of agency, effectively prioritizing and unblocking yourself without much outside input.
- Excited to define the playbook rather than follow one.
Skills
- AI prompting
- Multi-agent systems
- Automation
Location
- Toronto
Work Type
- Onsite
Experience Level
- 3+ years
Education Level
- Science or engineering degree
Salary/Compensations
- Competitive salary
- Meaningful equity
Benefits
- Unlimited PTO
- Fun team offsites
About the Company
- Our agentic AI platform brings "AI employees" into the workplace to take over the repetitive, soul-crushing workflows that slow teams down.
- The result: organizations move faster, with sharper focus, and deliver better outcomes where it matters most, like improving patient care.
- The shift to agentic work is inevitable, and we’re leading it.
- As a founding member of our team you’ll be shaping the playbook for the future of work alongside a small, relentless team pushing the edge of what’s possible with AI.
- We're backed by the investors behind OpenAI, Anthropic, Huggingface, and Notion, including Greylock, Coatue, Altman Capital and Lightspeed.
- The runway is long.
- The ambition is high.
- And the market is wide open.