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About the Role

Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greeting customers and proactively addressing their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution and accurately log all customer complaints.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues.
• Complete other related duties as assigned.

Requirements

• High school diploma or equivalent (GED)
• Minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Skills

• Customer service
• Data entry
• Cash handling
• Verbal communication
• Interpersonal skills
• Organization
• Time management
• Prioritization
• Internet user-level technology
• Bilingual (based on branch needs)

Location

• Berlin, Maryland, United States of America

Work Type

• Full-time

Experience Level

• Minimum of 6 months customer service experience

Education Level

• High school diploma or equivalent (GED)

Salary/Compensations

• $18.00 - $26.21 Hourly (USD)

Benefits

• Medical
• Retirement
• Forty hours of paid volunteer time, each year

About the Company

• M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York.
• M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum.
• M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C.
• For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers.
• We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.
• Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.
• We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

Equal Opportunity

• M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
• M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.