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About the Role

Support the global adoption of new AI solutions, tools, and technology-enabled processes across the consulting business. This role ensures consulting teams understand and benefit from technology initiatives, driving AI skill building and measuring adoption.

Responsibilities

• Support internal adoption campaigns for new AI tools, features, and technology-enabled processes.
• Co-create and coordinate clear, practical communication materials such as announcements, updates, FAQs, and presentation materials.
• Build simple SharePoint microsites.
• Translate AI initiatives into relevant messages for consulting audiences, focusing on practical value and day-to-day application.
• Tailor messaging to different internal audiences.
• Ensure communication materials are well-structured, audience-appropriate, and aligned across channels.
• Test new AI tools and features from a consultant's perspective and capture practical user feedback.
• Support pilot coordination for new tools and functionalities.
• Test productivity-enhancing use cases.
• Identify usability issues, unclear user journeys, and adoption barriers early.
• Channel feedback to the appropriate teams.
• Ensure user-facing materials reflect real day-to-day consulting needs.
• Maintain prompt libraries and other practical enablement materials to support AI adoption.
• Coordinate demos and training sessions and support preparation of materials and follow-up actions.
• Collect use cases, learning needs, and user questions to help improve training content.
• Keep AI-related training materials up to date.
• Support tracking of adoption and engagement metrics for AI tools and features.
• Work with usage data, survey results, training participation data, and business impact signals.
• Identify patterns, gaps, and priority areas for further communication or enablement support.
• Contribute to structured monitoring of tool adoption and user engagement.
• Collect feedback from users and stakeholders to support adoption reporting.
• Provide logistical and analytical support for reporting to sector and office leaders.
• Help prepare tables, infographics, and presentation materials for reporting updates.
• Ensure reporting inputs are accurate, clearly structured, and easy to use for leadership discussions.
• Support the operations of the change champions’ network.
• Coordinate distribution of ready-to-use materials.
• Answer questions and redirect technical or complex issues to the right teams.
• Facilitate drop-ins and maintain effective communication with the network.

Requirements

• 3+ years of experience in internal communications, change, training coordination, project coordination, PMO, or program support.
• Experience in consulting, professional services, or another fast-paced multi-cultural business environment is preferred.
• Experience supporting AI, digital, Knowledge Management, or technology-enabled change initiatives is preferred.
• Outstanding written and oral communication skills.
• Highly organized, pragmatic, and execution-focused.
• Ability to manage multiple priorities simultaneously.
• Strong numeric thinking and confidence working with adoption data, survey results, and usage metrics.
• Fluency using ChatGPT or other AI-supported writing and analysis tools.
• Ability to apply AI tools responsibly to draft, review, and align internal communications.
• Ability to enable others through structured prompts or simple AI-based assistance.
• Experience with a variety of AI tools (Claude, Synthesia, Copilot, Hubspot, Whispr).
• Strong digital collaboration skills.
• Strong PowerPoint and Excel skills are required.
• Experience using intranet platforms, MS Teams and SharePoint.
• Experience building and updating simple SP microsites.
• UX and survey tools experience is a plus.

Skills

• AI
• Internal Communications
• Change Management
• Training Coordination
• Project Coordination
• PMO
• Program Support
• Digital Fluency
• User-Centric Thinking
• AI Tools (ChatGPT, Claude, Synthesia, Copilot, Hubspot, Whispr)
• Prompt Engineering
• Digital Collaboration
• PowerPoint
• Excel
• SharePoint
• UX Tools
• Survey Tools

Location

• Toronto, Canada

Work Type

• Hybrid
• Full-time

Experience Level

• 3+ years

Education Level

• Bachelor's degree

Salary/Compensations

• 80,000 - 90,000 CAD/year

Benefits

• RRSP benefits with company matching
• Competitive health benefits
• Paid time off
• 13 paid holidays per year
• Medical/dental/vision insurance
• Basic life insurance

About the Company

• Simon-Kucher is a global consultancy with over 2,200 employees in 30+ countries focused on unlocking better growth for clients.
• We combine deep consulting expertise, growth specialization, and technology to scale impact.
• We optimize every lever of commercial strategy based on deep insights into customer value.
• With over 40 years of experience in monetization, we are regarded as the world’s leading commercial growth and pricing specialist.
• We foster a unique entrepreneurial team environment.
• We invest in professional development.
• We operate with a values-driven culture, aiming to be the world's leading growth specialist.
• We believe in building a culture that embraces belonging, creating an environment where people feel valued, can be themselves, and feel their contribution matters.

Equal Opportunity

• Simon-Kucher is an Equal Employment Opportunity employer.
• Employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.