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About the Role

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various hotel operating reports. This role requires working the night shift at the front desk.

Responsibilities

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person
• Provide information about services available in the community
• Respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment
• Perform hotel security duties
• Post all daily room and outstanding charges
• Take over from the evening cashier, checking and accepting float and takings
• Accept revenue and floats from restaurant cashiers, ensuring they are securely locked away
• Accept and lock away keys from various departments
• Prepare Credit Card/Charge Card summaries and post to DAB's account
• Maintain a high standard of personal hygiene and appearance

Requirements

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• Must be legally entitled to work in Canada

Skills

• Excellent customer relations
• Time-management skills
• Adaptable to change
• Able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

Location

• Canada

Work Type

• Full Time
• Night Shift

Education Level

• High School Diploma
• G.E.D.
• Equivalent
• Two-year apprenticeship program completion (preferred)
• College program in front desk operations or hotel management completion (preferred)

Benefits

• Competitive employee compensation package
• Diverse employee schedules
• Internal corporate career advancement
• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates
• 25% discount at restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money
• Group Life Insurance
• Extended Health
• Dental
• Vision Care
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

About the Company

• Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
• Well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
• Canada’s fastest-growing hospitality group.
• Believes the foundation of continued success is its people and their ability to take great care of guests.
• Committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.
• Constantly seeking motivated and enthusiastic individuals to join in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.

Equal Opportunity

• As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields.
• Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
• Accommodations are available at any stage of the recruitment process upon request.
• Sandman Hotel Group takes seriously its obligations under the Human Rights Code.