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About the Role

Guidehealth is seeking a Product Manager to own the end-to-end lifecycle for Rose, an in-house conversational automation tool. This role is crucial for ensuring patients have access to healthcare, with use cases ranging from care management to customer service. You will work at the intersection of clinical operations, product development, data science, and software engineering to scale Rose's capabilities across the organization.

Responsibilities

Partner with clinical operations teams to identify, prioritize, and collect requirements for Rose’s use cases.
Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness.
Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.
Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners.
Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.
Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows.
Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.
Facilitate regular program reviews with senior leadership, providing status updates, risk assessments, and strategic recommendations.
Build strong relationships across the organization to drive adoption and gather continuous feedback.
Follow all Security policies and procedures to protect PHI, PII, and Guidehealth Intellectual Properties.
Disclose any secondary employment.
Be accessible during stated working hours and join virtual meetings with cameras on.

Requirements

Demonstrated ability to prioritize competing initiatives, manage ambiguity, and deliver measurable outcomes in a complex, cross-functional environment.
Experience standing up a complex product, shepherding it from development to implementation, and maintaining product integrity through its lifecycle.
Strong analytical skills, with the ability to interpret performance data and translate insights into roadmap decisions.
Proficient with coding languages like Python and SQL, with the ability to query data, review scripts, and collaborate effectively with data and engineering teams.
Proven ability to execute in real time when plans go sideways: calm under pressure, quick to adjust, and accountable for outcomes regardless of cause.
Excellent written and verbal communication skills, including the ability to present trade-offs, risks, and recommendations to senior leadership.
Bachelor's degree in a relevant field, or equivalent professional experience.
Ability to see the big picture while managing day-to-day execution details.
Deep appreciation for patient experience and clinical team workflows.
Comfort with data, metrics, and evidence-based decision-making.
Skilled at aligning diverse stakeholders around shared goals.
Thrives in a fast-paced environment where priorities can shift quickly.
Relentless focus on delivering outcomes, not just activities.
Provide own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems (minimum 100 mbps download, 10 mbps upload).

Skills

Product Management
Requirements Gathering
Project Planning
Data Analysis
Call Auditing
HIPAA Compliance
Healthcare Regulations
Stakeholder Management
Python
SQL
Conversational AI
Voice AI
LLM-powered products
AWS
Jira
Confluence
Agile Delivery Frameworks

Location

Remote

Work Type

Remote
Full-time

Experience Level

Mid-level

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

$145,000.00 - $150,000.00

Benefits

Work from Home
Comprehensive Medical, Dental, and Vision plans
401(k) plan with a 3% employer match to a 6% contribution
Life and Disability insurance
Voluntary Life options
Employee Assistance Program (EAP)
Paid time off plans
Paid parental leave
Professional development resources

About the Company

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, making healthcare affordable, improving patient health, and restoring fulfillment for providers.
We leverage remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.
Guidehealth empowers partners to deliver high-quality healthcare focused on outcomes and value.
We operate with a high degree of agility, expecting employees to adapt to evolving business needs, support cross-functional initiatives, and contribute beyond traditional role boundaries.
We encourage cross-training, ongoing development, and a commitment to learning.

Equal Opportunity

Guidehealth is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.