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About the Role

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

Responsibilities

Monitor and safely assist mobile service robots in a hospital environment
Collect data and troubleshoot in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
Prioritize the customer experience, ensuring their expectations are always met or exceeded
Communicate with hospital staff and, occasionally, the public regarding robot operation
Prepare and publish monthly schedules
Onboard and train new Clinical Robot Associates
Approve time cards
Escalate corrective action issues
Find coverage with callouts

Requirements

High school graduate or possess a GED
Supervisory experience: Experience leading a small team including scheduling, training, and support
Customer-service oriented: friendly, skilled in de-escalation, and able to juggle customer demands and company needs
Excellent written and verbal communication skills
Organized: able to juggle and make progress on multiple tasks simultaneously
Self-sufficient: gets things done, learns what is unknown, and can make quick decisions independently
Able to lift up to 40 pounds
Able to work varying shift times including nights and weekends
Willing to work during significant holidays
Willing to be vendor credentialed (including immunizations, background check, drug screen)

Skills

Communication
Documentation
Troubleshooting
Customer service
Scheduling
Training
De-escalation
Organization
Independent decision-making

Location

Rochester, NY

Work Type

Full-time
Onsite

Experience Level

Supervisor

Education Level

High school graduate or GED

About the Company

We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.
We are a mission-driven, venture-backed team.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.