Field Service Lead at 1-800-GOT-JUNK? | Albany, NY, US | Rezi

Field Service Lead at 1-800-GOT-JUNK?

Field Service Lead

1-800-GOT-JUNK? · Albany, NY, US

1 months ago

Field Service Lead

1-800-GOT-JUNK? · Albany, NY, US

2 months ago
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About the Role

Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. You will be trained at all levels to be fast-tracked from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader to Operations, where you will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals.

Responsibilities

  • WOW our customers with your positive attitude and outstanding service.
  • Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.
  • Perform both heavy and light lifting to clear junk from residential and commercial locations.
  • Manage daily operations, monitor and improve operational performance and customer satisfaction metrics.
  • Collaborate with marketing to drive local outreach and customer acquisition.
  • Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Requirements

  • 1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
  • 21+ years of age and a valid driver's license (required for insurance purposes)
  • Strong leadership and team-building skills.
  • Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
  • Able to lift at least 75+ lbs repeatedly!
  • Proficient in Microsoft Office and operational software.
  • Strong customer service experience.

Skills

  • Sales-Minded: Confident closing on-site sales and maximizing job value
  • People-Focused: Personable, positive, and service-oriented
  • Reliable & Coachable: Shows up, contributes, and adapts
  • Strong Communicator: Clear, professional, and solution-driven

Location

  • Onsite

Work Type

  • Full Time

Experience Level

  • 1+ years

Salary/Compensations

  • $22-$30 pr/hr (includes $18 hourly base and profit share)

Benefits

  • Competitive payment structure (Hourly Pay + Profit Share + Performance-Based Bonuses)
  • Full benefits package with Medical/Vision/Dental coverage and retirement options.

About the Company

  • At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.
  • Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.
  • Award-winning workplace ("Best Placesto Work" and "Fast 50 Company").

Equal Opportunity

  • Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer