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About the Role

As a Senior Systems Engineer, you will play a key role in our technical delivery team to drive technology programs, including Cloud implementation and support, desktop engineering escalation, and networking for a defined portfolio of clients. You will support client innovation using the latest technologies and solutions, adhering to standards and best practices in a rapidly evolving landscape, and contributing to our expanding global support network.

Responsibilities

Provide advanced support of cloud infrastructures such as Microsoft 365/Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
Collaborate with and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering, and other client support teams
Implement and manage enterprise mail platform and security systems such as Microsoft Exchange or Exchange Online
Act as a Technical Lead for migrations, implementations, relocations, etc.
Take ownership of complex technical challenges and provide long-term fixes based on root cause analysis
Document processes and procedures, including architecture diagrams, runbooks, and standard operating procedures (SOPs), to contribute to the internal knowledge base
Audit undocumented client environments and provide technical recommendations based on findings
Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access and DUO Multifactor Authentication (MFA) services
Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, and Anti-Virus/Anti-Malware

Requirements

Bachelor’s degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role
Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
Advanced administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
Experience in administration of e-mail platforms and security integrations such as Exchange Online
Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
English written and spoken language skills required
Experience with Managed Service Providers (MSP) preferred
Financial Services or Life Science industry experience a plus

Skills

Microsoft 365/Azure
Azure AD
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Teams
Intune
Microsoft Exchange
Active Directory
VMware vSphere
Hyper-V
Incident response management
Disaster recovery
Business continuity
Remote Monitoring and Management (RMM)
Mobile Device/Mobile Application Management
Anti-Virus/Anti-Malware
Azure Active Directory Conditional Access
DUO Multifactor Authentication (MFA)

Experience Level

Senior

Education Level

Bachelor’s degree in an Information Technology related field
6+ years comparable experience in a technology administration role

Benefits

Competitive compensation package

About the Company

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other.
In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more!
If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!