Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

ADTRAV Travel Management is seeking a Travel Consultant to manage all aspects of travel for clients, including booking and issuing complex domestic and international itineraries via a GDS system. This role requires excellent customer service and the ability to work evenings, weekends, and holidays.

Responsibilities

• Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers, showing empathy and problem-solving abilities.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing company values and maintaining effective working relationships.
• Adhere to company policies and procedures.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience booking domestic and international travel; complex international a plus.
• Experience using a GDS System; Sabre required, Amadeus a plus.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Knowledgeable of government travel requirements, visas, and passports.
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
• Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to traveler needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet company home-office requirements.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT.
• Able to work on holidays.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Must be a U.S. citizen per government contract requirements.
• Able to successfully pass a government clearance process as required by clients.

Skills

• GDS System proficiency (Sabre required)
• Microsoft Office Suite (Outlook, Word, Excel)
• Customer Service
• Communication (Written and Verbal)
• Listening Skills
• Attention to Detail
• Problem-Solving
• Organization
• Computer Navigation
• Typing

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• 2+ years of experience booking domestic and international travel

Education Level

• High school diploma or equivalent

Salary/Compensations

• $24-26/hour base pay
• Shift differentials for evening, night, and weekend hours
• Holiday pay differential
• Opportunities for quarterly bonuses

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Flexible Spending Accounts
• 401(k)
• PTO

About the Company

• ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States.
• Ranked as one of the top business travel management companies in the country.

Equal Opportunity

• ADTRAV Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.