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About the Role
The Parts Counter Person plays a vital role in customer service at our Branch as the key customer contact for advising and distributing parts and consistently providing superior service.
Responsibilities
- Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
- Manage parts inquiries and correspondence effectively over the parts counter, through email and by phone in a timely and courteous manner
- Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers
- Provide on call service as required, at times on weekends and evenings
Requirements
- Minimum post-secondary education
- 3+ years of experience in a parts service role
- Knowledge of the following system DBS, SIS, Word & Excel
Skills
- Product expertise
- Customer service
- Parts management
- Inventory control
- Warranty processing
- Hydraulic hose building
- DBS
- SIS
- Word
- Excel
Location
- London
Work Type
- Full Time
- Permanent
Experience Level
- 3+ years of experience in a parts service role
Education Level
- Minimum post-secondary education
Salary/Compensations
- $49,845.00 to $62,305.00
Benefits
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- Flexible work schedules
About the Company
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.
- At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers!
- When you join our team, you become a member of the Toromont family. Your success is our success!
Equal Opportunity
- Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.