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About the Role
We are seeking a detail-oriented and organized Insurance Coordinator Assistant to join our team. The ideal candidate will play a crucial role in managing insurance processes and facilitating clear communication between patients, families, and insurance companies, helping ensure every family we serve has a smooth and stress-free experience.
Responsibilities
- Verify patients' insurance information prior to appointments.
- Follow up on accounts with missing information with insurance companies or patients' parent/guardian.
- Support the Insurance team by monitoring, following up on, and ensuring completion of incoming emails, phone calls, and faxes.
- Run and work through reports as needed.
- Coordinate dental plan benefits and coverage for upcoming patient appointments.
- Leave detailed notes to support team members across all departments and ensure clear communication with patients and families.
Requirements
- Strong communication and negotiation skills.
- High attention to detail.
- Comfortable working both independently and as part of a collaborative team.
- Proficiency in Microsoft Office suite.
- Experience with dental practice management software preferred (Open Dental experience a plus).
- Background in dental insurance coordination preferred; familiarity with dental insurance billing, CDT codes, and benefit coordination a plus.
Skills
- Communication
- Negotiation
- Attention to detail
- Teamwork
- Microsoft Office Suite
- Dental practice management software
- Open Dental
- Dental insurance coordination
- Dental insurance billing
- CDT codes
- Benefit coordination
Work Type
- Full-time
Salary/Compensations
- $20 an hour
Benefits
- Medical, dental, vision & life insurance
- PTO and paid holidays
- Traditional & Roth 401(k) options
- Referral Bonus Program
About the Company
- If you're passionate about healthcare administration and thrive in a fast-paced, patient-centered environment, we'd love to have you join The Smile Lodge family. Apply today and be part of a team that makes a difference for children and families every day.