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About the Role
The Assistant Program Director oversees daily operations of the Compass Urgent Accommodation Voucher (CUAV) program, manages staff, implements program policies, and provides direct support to families in crisis. This role involves working across multiple sites to ensure effective service delivery and emergency response.
Responsibilities
- Supervise and support case managers, including hiring, training, scheduling, and performance evaluation
- Implement program policies equitably and manage client de-escalation
- Cultivate collaborative community partnerships and maintain funder relationships
- Communicate with partner hotels and advocate for clients and staff
- Coordinate client intakes, transfers, and discharges
- Represent the CUAV program in internal and external meetings
- Manage program operations in the absence of the Program Director
Requirements
- Minimum 3 years of relevant experience in social work or a related field
- Deep understanding of issues facing homeless and low-income families
- Experience with de-escalation and working with people in crisis
- Strong interpersonal, listening, and communication skills
- Demonstrated organizational and reliability skills
- Ability to work independently and lead a team
- Proficiency in Microsoft Office Suite and Zoom
- Commitment to diversity, equity, inclusion, and belonging
- Previous supervisory experience is strongly preferred
- Fluency in Spanish is highly desirable
Skills
- Staff supervision
- Crisis intervention
- De-escalation
- Program management
- Case management coordination
- Microsoft Office Suite
- Zoom
- Salesforce
Location
- 1254 Market St., San Francisco, CA
- Various hotel sites
Work Type
- Full-time
- In-person
- Exempt
Experience Level
- Minimum 3 years of relevant experience
Salary/Compensations
- $70,000 - $80,000
Benefits
- 4 weeks of vacation in the first year, increasing to 5 weeks in the second year
- Paid holidays, sick time, and family leave
- Fully covered health, dental, and vision insurance for employees and dependent children
- Long-term disability and life insurance
- 5% employer retirement contribution after one year of service
About the Company
- Compass Family Services is a 100+ year old nonprofit addressing San Francisco’s homeless crisis.
- The organization provides comprehensive support to families experiencing or at risk of homelessness.
- Core competencies include accountability, adaptability, client-centered service, collaboration, and a commitment to diversity, equity, inclusion, and belonging.
Equal Opportunity
- We are an equal opportunity employer and actively seek to recruit a diverse workforce.
- Pursuant to the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
- We provide reasonable accommodations for qualified applicants with disabilities consistent with the Americans with Disabilities Act and California civil rights law.