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About the Role

As enterprises invest in Adobe, we need strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their technical activities support operational well-being and enhance investment through the adoption of new solutions and functionality.

Responsibilities

Build, develop, and maintain one-on-one relationships with customers.
Produce and deliver a prescribed set of technical services to maintain operational health.
Drive discussions with multiple personas regarding tasks, projects, cases, and prioritization.
Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications.
Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
Document, input, and supply strategic and tactical insights inside Adobe Workfront.

Requirements

Experience in a customer-facing role with outstanding communication skills.
Ability to drive discussions and represent Adobe within a customer’s environment.
Ability to successfully execute solutions and functionality to optimize customer investment.
Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
Ability to collaborate within a team to deliver world-class service.
Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges.
Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology.
High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside Adobe and with the customer.
Driving toward a high proficiency and depth with a specific set of Adobe applications, including certification beyond business practitioner.
Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value.

Skills

Adobe Analytics
Adobe Audience Manager (AAM)
Adobe Campaign (AC)
Adobe Commerce
Adobe Customer Journey Analytics (CJA)
Adobe Experience Manager (AEM)
Adobe Experience Platform (AEP)
Adobe Experience Platform Data Collection
Adobe Journey Optimizer (AJO)
Adobe Marketo
Adobe Real-Time Customer Data Platform (RTCDP)
Adobe Target (AT)
Adobe Workfront

Location

California

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$141,300 - $254,200 annually
$175,600 - $254,200 annually

Benefits

Comprehensive benefits programs

About the Company

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.
Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.
We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.
At Adobe, we believe that great ideas can come from anywhere in the organization.
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact.
Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world.
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you.
Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
There's more than meets the eye when it comes to Adobe.
Take the quiz and see how well you know us!

Equal Opportunity

Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
Adobe aims to make our Careers website and recruiting process accessible to any and all users.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Adobe aims to make Adobe.com accessible to any and all users.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.