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About the Role

The Claims Team is responsible for the accurate, timely, and consistent resolution of customer, distributor, and internal claims. This role supports end-to-end claims processing, including Pricing Claims, FAST Claims, ICP Zone Reconciliations and Distributor to Distributor (D2D) transactions, while serving as a process owner for assigned claim types or workflows. Team members collaborate closely with Customer Service, DC locations, Sales Teams, Distribution, and external partners to ensure accuracy, compliance, and continuous process improvement. This position requires strong analytical skills, attention to detail, and the ability to balance daily transactional work with process ownership and cross-functional support.

Responsibilities

Review claim documentation for accuracy, completeness, and compliance with established policies and timeframes.
Support claim review and completeness focusing on the department’s goals for claim closure timing.
Communicate claim decisions clearly to internal stakeholders, CSRs, and external customers or distributors.
Partner with Customer Service teams to resolve escalated or complex claim scenarios.
Support ongoing efforts for improvements and transparency in the claims process.
Ensure claims and follow-ups are processed accurately and aligned with defined business rules.
Act as a point of contact for related claim questions, issues, or escalations.
Be available to positively support projects and initiatives across multi departments.
Serve as Process Owner for assigned claim types, queues, or workflows.
Document and maintain standard work, job aids, and process flows for claims activities.
Identify process gaps, inefficiencies, or recurring issues and recommend improvements.
Participate in or lead process improvement initiatives, including system enhancements and digital solutions.

Requirements

High school diploma or GED.
Minimum of 2 years’ experience in customer service operations.
At least 2 years of hands-on experience with Salesforce, SAP, or comparable CRM systems.
Experience acting as a process owner or supporting process improvement initiatives.
Strong analytical and problem-solving skills.
Proficiency in Excel and claims/billing systems.
High attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.

Skills

Salesforce
SAP
Excel
Claims systems
Billing systems

Experience Level

Minimum of 2 years’ experience in customer service operations
At least 2 years of hands-on experience with Salesforce, SAP, or comparable CRM systems

Education Level

High school diploma or GED

Salary/Compensations

$43,500.00 - $87,500.00 annually

Benefits

Health Care Benefits: Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty leave
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Tuition Assistance

About the Company

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.
Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.
Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.
We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.
At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable.
We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.
Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers.
We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

Equal Opportunity

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.