Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As an Operations Head Coach, you will build, lead, and develop a high-performing, diverse team while managing labor budgets and store operations to achieve sales targets and optimize services. You will be responsible for the end-to-end product lifecycle in store, improving productivity and process efficiency for the best consumer experience, and supporting NIKE’s strategy.
Responsibilities
- Building, leading, and developing a high performing, diverse team whilst ensuring an excellent work atmosphere
- Managing labour budgets and store operations to reach sales targets and optimize services, including ship from store and BOPIS
- Responsible for end-to-end product lifecycle in store (receiving, stock accuracy, stock levels, replenishment, order fulfillment and RTV)
- Responsible for improving productivity and process efficiency to ensure the best consumer experience
- Supporting and implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services)
- Leverages expertise and applies conceptual thinking to understand and solve complex issues and implications, taking into consideration multiple perspectives, business strategies and future implications
- Ability to be guided by resource availability and functional objectives
- Deals with new information and can convey complex information in a detailed manner to internal partners and external customers
- Proficient in LP process and cash handling
- Ensuring that the store complies with all NIKE standards and guidelines
- Cooperating with your business partners across stores and HQ
Requirements
- A passion for NIKE and/or love of sport
- Some experience in retail and/or leadership positions
- Very good command of English language (written and spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication
- Flexibility to work in shifts and on weekends
Skills
- Leadership
- Team Development
- Budget Management
- Store Operations
- Sales Target Achievement
- Customer Service
- Product Lifecycle Management
- Process Improvement
- Strategic Implementation
- Problem Solving
- Communication
- Loss Prevention
- Cash Handling
Location
- NEW LONDON
Work Type
- Full-time
Experience Level
- Managerial
- Leadership
Salary/Compensations
- Attractive salary that evolves with the market and experience
Benefits
- Opportunity on receiving quarterly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package
- Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
About the Company
- NIKE, Inc. is committed to bringing inspiration and innovation to every athlete in the world.
- We promise to provide a premium, inclusive, compelling and authentic candidate experience.
Equal Opportunity
- Diversity, Equity & Inclusion (DE&I)