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About the Role
As an Assistant Head Coach, Operations, you will build, lead, and develop a high-performing operations team, drive operational excellence, and manage the end-to-end product journey within the store. You will also lead omnichannel operations, leverage data for improvement, support strategic priorities, and ensure alignment with NIKE standards.
Responsibilities
- Building, leading, and developing a high-performing and diverse operations team while fostering an inclusive, collaborative, and consumer-focused environment.
- Driving operational excellence across the store, ensuring efficient execution of daily processes that support commercial success and an exceptional consumer experience.
- Managing labor planning, operational routines, and productivity to achieve business goals while maximizing efficiency and service standards.
- Owning the end-to-end product journey within the store, including receiving, inventory accuracy, replenishment, stock management, order fulfillment, and RTV processes.
- Leading omnichannel operations, ensuring seamless execution of services such as Ship-from-Store, Click & Collect (BOPIS), digital fulfillment, and inventory visibility.
- Leveraging data, reporting, and operational insights to identify opportunities, solve complex business challenges, and drive continuous improvement across store operations.
- Supporting the implementation of NIKE's strategic priorities, including sustainability initiatives, membership growth, digital services, and operational innovation.
- Partnering with store leadership to optimize resources, streamline processes, and deliver a premium consumer experience through efficient operations.
- Demonstrating expertise in loss prevention, cash handling, compliance, and risk management practices to protect NIKE’s people, products, and assets.
- Ensuring all operational activities align with NIKE standards, policies, and safety guidelines.
- Building strong partnerships with business partners across stores, districts, and headquarters to drive operational consistency and best-practice sharing.
- Communicating complex operational information clearly and effectively to teammates, leaders, and cross-functional stakeholders.
- Leading by example through coaching, mentoring, and developing future operations leaders while creating a culture of accountability, agility, and teamwork.
Requirements
- Extensive retail experience including experience in management.
- Enthusiasm and passion about sports and / or sports fashion.
- Availability to work evenings and weekends.
- Some experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Skills
- Operations management
- Team leadership
- Omnichannel operations
- Inventory management
- Loss prevention
- Cash handling
- Compliance
- Risk management
- Coaching
- Mentoring
- Communication
- Data analysis
Location
- London
Work Type
- Full-time
- Onsite
Experience Level
- Management experience
- Retail experience
Salary/Compensations
- Attractive salary that evolves with the market and experience.
Benefits
- Monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package
- Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
About the Company
- NIKE, Inc. is on a mission “To bring inspiration and innovation to every athlete in the world.”
- We promise to provide a premium, inclusive, compelling and authentic candidate experience.
- Transparency is key in our hiring process.
Equal Opportunity
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)