Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
In our NIKE Retail Stores, a department manager is called a "Coach". As a Coach, you will use your expertise in exceptional consumer service to deliver a premium brand experience, lead and motivate your department employees, manage daily business to reach sales targets, identify areas for improvement, and act as a brand ambassador for NIKE's initiatives.
Responsibilities
- Lead a team to ensure efficient product receiving, inventory accuracy, and visual presentation standards.
- Ensure smooth inventory processes to maintain a full and presentable sales floor.
- Oversee the overall product journey in store, working with department leads on specific components.
- Manage monthly initiative launches.
- Utilize reporting tools for commercial decision-making.
- Achieve accurate inventory to fulfill digital orders.
- Equip the team to deliver the highest quality athlete experience.
- Lead team engagement in NIKE Community Ambassador activities.
- Oversee hiring processes, including onboarding, in partnership with senior store leadership.
- Manage store scheduling.
- Collaborate with the store team to implement and maintain a positive NIKE culture.
- Lead by example in delivering sales floor service and bringing the consumer journey to life.
- Equip the team with brand knowledge regarding consumer service and digital service enablers.
- Complete specific training and share completion with athlete services.
- Use data and analytics to provide insights and partner for continuous improvement with senior store leadership.
Requirements
- A passion for NIKE and/or love of sport.
- Experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Skills
- Exceptional consumer service
- Team leadership
- Coaching
- Motivating employees
- Sales target achievement
- Digital services
- Visual merchandising
- Salesfloor management
- Brand ambassadorship
- Inventory management
- Product receiving
- Reporting tools
- Data analysis
- Hiring processes
- Onboarding
- Store scheduling
- Team engagement
- Consumer journey enhancement
- Brand knowledge
- Communication
Location
- London
Work Type
- Full-time
Experience Level
- Leadership experience
- Retail experience
Salary/Compensations
- Attractive salary that evolves with the market and experience
Benefits
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package
- Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
About the Company
- NIKE, Inc. is on a mission “To bring inspiration and innovation to every athlete in the world.”
- We promise to provide a premium, inclusive, compelling and authentic candidate experience.
- Transparency is key in our hiring process.
Equal Opportunity
- Diversity, Equity & Inclusion (DE&I)