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About the Role

The Resident and Family Coordinator plays a critical role in ensuring a smooth and supportive transition for new residents into the home. This role manages the admissions process, provides ongoing psycho-social support, and collaborates with interdisciplinary teams to enhance resident well-being. The individual acts as a primary liaison between residents, their families, and the home to ensure continuity of care and overall satisfaction.

Responsibilities

Oversee the management of applications for interdisciplinary review, ensuring timely scheduling and facilitation of home tours.
Communicate admission decisions in writing to applicants and substitute decision makers (SDMs).
Help prepare residents and their SDMs before and at arrival to ensure they are comfortable and understanding of the move processes.
Personalize resident rooms and engage with new residents and their SDMs to ensure a smooth transition and understand potential issues.
Coordinate and facilitate annual care conferences, collaborating with a multidisciplinary team to provide comprehensive support for residents.
Deliver psycho-social support to residents, working closely with the palliative care team to ensure comfort for residents in palliative stages.
Provide support to families throughout the discharge process.
Act as a primary point of contact for residents and their families, fostering communication through one-on-one interactions, surveys, and councils.
Relay any concerns or issues to management for prompt resolution.
Collaborate with the home to uphold resident care standards, ensuring that residents' needs are identified and addressed effectively.
Maintain up-to-date care assessments to guarantee quality of care.

Requirements

Registered Social Service Worker (RSSW) designation.
Membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Experience in a healthcare or long-term care setting is preferred.
Previous experience in admission coordination or case management is an asset.
Excellent interpersonal and communication skills.
Strong organizational abilities.
An empathetic approach to care.
Ability to handle sensitive situations with tact and professionalism.
Understanding of the long-term care sector.
Knowledge of relevant legislation and standards (e.g., Long-Term Care Homes Act).
Comfort with facilitating care conferences.
Experience in a leadership or coordination role within an interdisciplinary team.

Skills

Interpersonal skills
Communication skills
Organizational abilities
Empathetic approach to care
Tact and professionalism
Facilitating care conferences
Leadership
Coordination

Education Level

Registered Social Service Worker (RSSW) designation
Membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW)

Salary/Compensations

Compensation will be discussed during the interview process and will be determined based on the successful candidate’s qualifications, experience, and internal equity.

Benefits

Employer Paid Benefits
Employer Matched RPP
Employee Wellness Program
Education Assistance Program

About the Company

peopleCare Communities is a long-term care and retirement living organization that has operated throughout Ontario for over 50 years.
Named one of Canada’s Best Managed Companies for the twelfth year in a row.
Accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum program.

Equal Opportunity

peopleCare is committed to an inclusive and accessible recruitment process.
Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.
peopleCare does not use artificial intelligence to screen, assess, or select applicants.
All applications are reviewed by members of our recruitment team.