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About the Role

The Front Desk Clerk – Overnight (Floater Positions are required to travel to different properties) is responsible for the daily operations at supportive housing properties during evenings and weekends. This includes interacting with residents and guests, upholding community policies, customer service, administrative/receptionist duties, and maintaining community safety. This is an entry-level to mid-level position with opportunity for growth and development.

Responsibilities

Fulfill office administrative and receptionist functions: answer phones, respond to property inquiries, respond to emails, etc.
Provide excellent customer service to resident population
Interact with residents to communicate rules as outlined in the lease and community policies
Respond to resident problems and emergencies as appropriate
Respond to emergency situations and contact appropriate authorities as needed
Prepare documentation such as incident reports and shift reports as needed
Monitor sign-in/sign-out process and verify photo identification for all guests
Input work orders as needed for unit repairs and other general needs
Monitor video surveillance system and report unusual activity
Ensure confidentiality of all resident records and information

Requirements

High school diploma or GED
Must have reliable, dependable transportation in working condition
Exceptional interpersonal skills, time management and human relation skills
Ability to exercise good judgment and self-control
A demonstrated ability to deal with residents, site personnel, volunteers, peers, and supervisors
Enthusiasm, good attitude, trustworthiness, personal integrity and honesty
Must be able to use a computer and cell phone
Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
Must speak and write in English.

Skills

Customer service
Interpersonal skills
Time management
Human relation skills
Computer use
Cell phone use
Comprehension
Communication
Listening
Bilingual (English, and Spanish, and/or Arabic, and/or Pashto)

Location

Various properties

Work Type

Full-Time
Overnight

Experience Level

Entry-level
Mid-level

Education Level

High school diploma or GED

Salary/Compensations

$19.12/hr

Benefits

Employer-paid health benefits
401(k) investment opportunity
Employee Assistance Program
Paid vacation
Paid holiday
Paid sick time

About the Company

Foundation Communities provides an excellent benefits package.

Equal Opportunity

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.