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About the Role

Van Leeuwen Ice Cream is seeking a strategic, business-minded Senior HR Business Partner to partner closely with our Retail Operations leadership team during our next stage of growth. This role serves as the primary People partner for a portfolio of retail markets, helping leaders build high-performing teams while balancing employee experience with operational excellence.

Responsibilities

• Serve as the trusted People partner to Regional Directors, GMs, and cross-functional leaders.
• Influence business decisions through a people lens, balancing employee experience, operational performance, legal compliance, and financial outcomes.
• Coach leaders on organizational design, change management, succession planning, workforce planning, and leadership effectiveness.
• Use workforce data and business insights to identify trends, risks, and opportunities, recommending proactive solutions.
• Coach leaders through performance management, difficult conversations, talent decisions, and organizational challenges.
• Develop leadership capability by providing guidance on feedback, accountability, communication, and team effectiveness.
• Partner with Learning & Development to identify capability gaps and leadership development opportunities.
• Support succession planning and talent reviews across assigned business groups.
• Lead complex employee relations matters, investigations, conflict resolution, and sensitive workplace issues.
• Ensure consistent application of company policies while exercising sound business judgment.
• Monitor emerging employment law changes and ensure operational compliance across multiple states.
• Advise leaders on Workers' Compensation cases, medical accommodations, leaves of absence, disciplinary actions, and separations.
• Partner with leaders to drive the annual performance management process, calibration discussions, and development planning.
• Support talent planning initiatives including promotions, internal mobility, retention strategies, and high-potential development.
• Identify turnover trends and partner with operations to improve retention and engagement.
• Champion Van Leeuwen's culture and values while helping leaders create inclusive, high-performing teams.
• Partner with business leaders to improve engagement through thoughtful communication, recognition, and development initiatives.
• Act as a visible and trusted resource for employees across assigned markets.
• Partner with Recruiting, Payroll, Benefits, and HR Operations to ensure an exceptional employee experience.
• Support organizational changes including restructures, reductions in force, new market openings, and operational transitions.
• Maintain compliance across documentation, investigations, corrective actions, unemployment claims, workers' compensation, and labor audits.
• Identify opportunities to simplify, automate, and improve People processes.
• Lead cross-functional People initiatives that improve business performance and employee experience.
• Participate in company-wide projects including policy development, compensation initiatives, leadership programs, engagement surveys, and technology implementations.
• Drive change management efforts for organizational initiatives.

Requirements

• Bachelor's degree in Human Resources, Business, or a related field preferred.
• 7+ years of progressive HR experience, including HR Business Partner experience supporting multi-site operations.
• Experience partnering with senior operational leaders in retail, hospitality, restaurant, or other multi-unit environments strongly preferred.
• Strong knowledge of federal, state, and local employment laws across multiple states.
• Demonstrated experience leading complex employee relations investigations and coaching leaders through sensitive issues.
• Strong business acumen with the ability to understand operational drivers and influence business outcomes.
• Experience with organizational design, workforce planning, change management, and talent management.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to analyze workforce metrics and translate insights into actionable recommendations.
• Comfortable operating in a fast-paced, high-growth environment with changing priorities.
• Willingness to travel to assigned markets (approximately 15–20%).
• Must be comfortable working in-store scoop shifts once a quarter, while adhering to DOH guidelines.
• Build trusted relationships with operational leaders.
• Influence decisions through data, judgment, and credibility rather than authority.
• Anticipate people risks before they become business problems.
• Balance employee advocacy with business needs.
• Drive consistency while remaining pragmatic and solutions-oriented.
• Help develop stronger leaders and healthier teams.
• Contribute meaningfully to the evolution of Van Leeuwen's People function as the company continues to grow.
• Ability to balance multiple projects.

Skills

• Employee Relations
• Organizational Effectiveness
• Talent Management
• Employment Law
• Business Acumen
• Coaching
• Workforce Planning
• Change Management
• Succession Planning
• Leadership Development
• Performance Management
• Conflict Resolution
• Communication
• Facilitation
• Relationship-Building
• Data Analysis
• Problem-Solving

Location

• Williamsburg, Brooklyn
• Remote
• Hybrid

Work Type

• Hybrid

Experience Level

• Senior
• 7+ years

Education Level

• Bachelor's degree preferred

Salary/Compensations

• $100,000 - $125,000
• Eligible for discretionary annual 10% bonus

Benefits

• Employee Scoop Card
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Wellness Reimbursement Plan
• Flexible Time Off
• Paid Sick Time
• Paid one month sabbatical (eligible after 4 years of continued employment)
• Yearly Performance Reviews

About the Company

• Van Leeuwen Ice Cream started in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.
• Happiness is healthiness.
• We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand.

Equal Opportunity

• Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.
• Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
• Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer.
• We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.