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About the Role

The Senior Hardware Triage Engineer leads technical investigations of system-level hardware failures across development and production platforms, serving as the first line of technical analysis for complex hardware issues. This role involves hands-on debugging, isolating failing components, and driving root cause investigations with cross-functional Subject Matter Experts (SMEs). The ideal candidate possesses strong electrical and system-level debugging skills, combined with excellent analytical, communication, and project coordination abilities.

Responsibilities

Perform hands-on debugging and triage of system-level hardware failures in engineering, manufacturing, and data center systems.
Diagnose failures involving servers, storage, networking, embedded systems, or other complex hardware platforms.
Isolate faults to the board, subsystem, component, firmware, or manufacturing process using structured troubleshooting methodologies.
Reproduce reported issues and collect technical evidence including logs, waveforms, hardware captures, and failure analysis data.
Collaborate with hardware, firmware, BIOS, FPGA, mechanical, manufacturing, validation, and reliability SMEs to determine root cause.
Identify recurring failure trends and recommend design, process, or test improvements to reduce field and manufacturing escapes.
Develop and maintain debug procedures, failure analysis documentation, and knowledge base articles.
Support new product introduction (NPI), qualification, manufacturing, and sustaining engineering activities.
Communicate investigation status, technical findings, risks, and corrective actions to engineering leadership and program teams.
Drive issues to closure while ensuring timely escalation of high-priority customer or production issues.

Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field.
4+ years of experience in hardware engineering, hardware validation, system integration, or failure analysis.
Strong experience debugging complex system-level hardware issues.
Strong understanding of digital electronics, power delivery, signal integrity, and board-level design.
Experience working with Linux and/or Windows environments for hardware diagnostics.
Excellent analytical problem-solving and root cause analysis skills.
Strong verbal and written communication skills with the ability to communicate technical findings to cross-functional teams.
International and domestic travel as needed.

Skills

Debugging complex system-level hardware issues
Digital electronics
Power delivery
Signal integrity
Board-level design
Linux
Windows
Analytical problem-solving
Root cause analysis
Verbal communication
Written communication
Server platforms
Storage platforms
Networking platforms
High-performance computing platforms
PCIe
DDR
Ethernet
USB
I2C
SPI
UART
JTAG interfaces
Manufacturing test
Failure analysis
Reliability engineering
BIOS debugging
BMC debugging
Firmware debugging
Embedded systems debugging
Statistical failure analysis
Reliability methodologies
Customer escalations
Production issue support

Location

Austin, Texas

Work Type

Full-time

Experience Level

4+ years of experience
Senior

Education Level

Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field

Benefits

Flexible working
Medical coverage
Dental coverage
Vision coverage
Flexible Spending Accounts (FSAs)
Health Savings Accounts (HSAs)
Disability insurance
Life insurance
401(k) retirement plan
Commuter benefits
Wellness services
Employee Assistance Programme (EAP)

About the Company

Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing and financial future.
We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone.

Equal Opportunity

We offer an equal opportunity process and understand that there are visible and invisible differences in all of us.
We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.