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About the Role
Join La Prairie, a Swiss luxury brand renowned for its pioneering cellular anti-aging therapies, as a La Prairie Advisor at Harrods, London. In this part-time role, you will serve as a Maison Ambassador, delivering exceptional personalized skincare services, building lasting client relationships, and creating curated luxury experiences with perfect etiquette.
Responsibilities
- Make smart business decisions aligned with brand and business ambitions.
- Achieve sales objectives through client retention and recruitment, focusing on High Net Worth Individuals and VIPs.
- Foster strong business relationships within the store, including with Personal Shoppers and concierges.
- Ensure retail excellence by maintaining high standards of housekeeping and point-of-sale presentation.
- Build deep client connections to understand needs, establish trust, and cultivate long-lasting relationships.
- Proactively recommend relevant products, providing personalized 1:1 luxury and professional service.
- Maintain client relationships through engagement using La Prairie Clienteling tools and systems.
- Demonstrate comprehensive product knowledge, conveying heritage, skin science, and benefits effectively to clients.
- Deliver exceptional service by encouraging product application on counter or in the cabin.
Requirements
- Exceptional service mindset with a focus on providing outstanding client service.
- Strong retail experience.
- A genuine passion for beauty and skincare, with an affinity for luxury and a drive for excellence.
- Strong business acumen to drive sales and exceed objectives.
- Ability to connect with discerning clients and build personal relationships through excellent interpersonal skills.
- Capacity to provide inspirational, authentic, and client-centric customer service.
- Ability to build relationships throughout the store to identify new opportunities.
- Strong team player capable of contributing to a high-impact team.
Skills
- Clienteling
- Sales
- Customer Service
- Interpersonal Skills
- Communication
Location
- London
Work Type
- Part-time
- Onsite
Experience Level
- Strong retail experience
Salary/Compensations
- Competitive salary
- Discretionary commission scheme
Benefits
- 33 holiday days (including bank holidays) pro-rated based on working days
- Generous product allocation & discount
- Long Service Awards starting with 3 years service
- A free product to try with every new launch
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
- Opportunities for personal and professional development
- Annual performance reviews
About the Company
- La Prairie is a Swiss luxury brand known for their pioneering cellular anti-aging therapies.