Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Front Desk Agent at City Express and Residence Inn in King of Prussia, PA, is the primary guest contact, ensuring a welcoming and efficient experience. This role is key to maintaining the hotel's reputation through exceptional customer service, prompt issue resolution, and managing reservations and payments. The agent also handles administrative tasks and contributes significantly to guest satisfaction and smooth front desk operations.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out processes efficiently using the hotel’s property management system.
• Handle guest reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries and requests via phone, email, or in person, ensuring timely resolution.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain room availability.
• Process payments, issue receipts, and maintain accurate financial records for all transactions.
• Maintain the cleanliness and organization of the front desk area and lobby.
• Assist with administrative duties such as filing, reporting, and inventory management as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role, preferably in the hospitality industry.
• Basic computer skills, including familiarity with property management systems and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.
• Open Availability

Skills

• Interpersonal skills
• Communication skills
• Organizational skills
• Problem-solving abilities
• Technical skills with property management software
• Proficiency with basic office applications
• Adaptability
• Multitasking skills

Location

• King of Prussia, PA

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

About the Company

• Gulph Creek Hotels is the leading hotel management company on the East Coast, consistently outperforming the market.
• Established in 1995, Gulph Creek Hotels manages prestigious brands including Marriott and Hilton.
• The company leverages extensive management and development expertise to drive success across its growing portfolio.