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About the Role
The Program Coordinator provides administrative and instructional support for all areas of the Tenderloin Technology Lab (TTL), offering direct services to homeless and low-income adults through various training methods and a drop-in computer lab.
Responsibilities
- Maintain a calm, welcoming, and friendly atmosphere for clients.
- Operate the front desk, handling phone and front door inquiries, and scheduling appointments.
- Provide initial troubleshooting for the drop-in lab and classroom.
- Maintain Efforts to Outcomes in Salesforce database.
- Assist with the coordination of the Tech Lab volunteer program, including recruitment, orientation, training, and scheduling.
- Maintain the volunteer database, other files, and volunteer program systems.
- Attend and participate in relevant meetings.
- Perform outreach, correspond, and maintain relations with other organizations.
- Lead the planning and coordination of special events, including Tech Fairs, holiday parties, workshops, and community activities.
- Oversee the planning and implementation of new technology initiatives in collaboration with external partner organizations.
- Research, develop, and implement special projects, workshops, and events independently.
- Manage and provide administrative support for office supply inventory and ordering for the Tech Lab.
- Perform basic case management and referrals for TTL clients.
- Provide general support to the work unit and collaborate with TTL team members.
- Adhere to the guidelines of the SAF Safety Program.
- Comply with SAF goals and the SAF Statement of Values.
Requirements
- 3-4 years of related work experience, preferably in a social service setting.
- AA/BA or equivalent work experience.
- Experience using an integrated database.
- Excellent interpersonal, written, and verbal communication skills.
- Strong crisis and conflict de-escalation skills.
- Experience or ability working with diverse and low-income populations.
- Ability to train clients in basic computer skills, including internet and email.
- Familiarity with maintaining a computer network.
- Ability to work with minimal supervision in a fast-paced, multi-tasking environment.
- Ability to be polite, tactful, and firm with program participants.
- Excellent work habits: punctual, reliable, cooperative, and team-oriented.
- Commitment to the St. Anthony Foundation Statement of Values and desire to work for a social service agency serving those who are homeless and low-income.
Skills
- MS Word
- Excel
- Publisher
- Photoshop
- Social media
- Salesforce
- Basic computer skills
- Internet
- Computer network maintenance
Location
- San Francisco
Work Type
- Full-time
- Onsite
Experience Level
- 3-4 years
Education Level
- AA/BA or equivalent work experience
Salary/Compensations
- $60,000-$80,000
About the Company
- Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community.
- St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds, and worldviews.
- Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society where all persons flourish.
- St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.
Equal Opportunity
- People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.
- St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.