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About the Role

Support Canadian students and parents from enrollment until their return, ensuring a seamless and positive course experience. Work with the sales team to increase customer retention and satisfaction. Maintain relations with global operations colleagues for student arrivals, course modifications, and issue resolution. Support the marketing team with promotional initiatives, materials management, and event coordination.

Responsibilities

Serve as main point of contact for students and their parents.
Manage pre-departure inquiries, course modifications, and program complaints.
Communicate with global operations colleagues to prepare for student arrival and resolve issues.
Manage and collect course payments.
Ensure all necessary forms and paperwork are collected.
Assist students in obtaining necessary visas and study permits.
Collaborate in customer retention through various communication channels.
Coordinate flight and travel details.
Perform indirect sales through up-selling.
Continuously manage and prioritize multiple tasks efficiently under pressure.
Work as a team-player to respond to customer needs.
Consistently demonstrate a positive attitude in challenging situations.
Take the lead and utilize available tools to assist customers with language courses abroad.

Requirements

Bachelor’s Degree
Fluency in French and English
Previous office internship experience desirable
Strong attention to detail
Customer-centric approach
Comfortable leading difficult conversations by phone
Goal oriented
Problem-solving mentality
Creative with an entrepreneurial mindset
Self-motivated and ambitious with strong project completion ability with minimal direction
Ability to prioritize, meet challenging deadlines, and perform under pressure
Study abroad experience preferred

Skills

French fluency
English fluency
Attention to detail
Customer service
Communication
Problem-solving
Time management
Teamwork
Sales

Location

Toronto, Ontario, Canada

Work Type

Full-time
On-site

Experience Level

Entry level

Education Level

Bachelor's Degree

Salary/Compensations

$47,000 annually

Benefits

Four weeks paid vacation
11 paid holidays
20% company match on RRSP contributions (25% after 5-years)
Excellent health, dental, and vision coverage
Life and disability insurance
Annual $500 healthy lifestyle reimbursement
EF program discounts (travel, language schools, childcare, etc.)
Discounts at local venues and businesses
Free coffee and snacks
Professional growth and learning opportunities (monthly trainings, workshops, talks)
Social networking opportunities (employee-run social groups, EFinity resource groups)

About the Company

EF International Language Campuses is a division of EF Education First, a global leader in international educational programs and experiences.
EF Language Abroad believes the world is better when people understand each other and has helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives since 1965.
EF's mission is to open the world through education, using language learning to deepen global connections.
EF offers immersive short-term and long-term language courses and programs worldwide.
EF Education First is in the business of understanding between people and cultures, fostering such understanding for over half a century through language, cultural exchange, academic studies, and educational travel.
EF has 115 offices globally, filled with smart, driven people who push each other to be better.
EF is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Equal Opportunity

All positions are subject to a criminal background and/or reference checks, as applicable.