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About the Role
East Greenbush Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for clients and their pets. This position is integral to the client experience, requiring a professional who balances administrative precision with genuine warmth, especially in sensitive situations.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.
Requirements
- Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting.
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Skills
- Practice management software
- Multi-line telephone system management
- Client check-out
- Payment processing
- Medical records management
- Appointment scheduling
- Customer service
- Verbal communication
- Written communication
- Active listening
- Conflict resolution
- Animal handling
Location
- East Greenbush
Work Type
- Full-Time
Experience Level
- 1 year of experience
Salary/Compensations
- $18.00-$22.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
About the Company
- East Greenbush Animal Hospital offers quality and compassionate veterinary health care to the Capital District.
- We are a full-service animal hospital providing preventative care, surgery, dentistry, internal medicine, digital x-ray, and ultrasound.
- Additional services include boarding, grooming, obedience training, and daycare.
- Visiting specialists are available for complex cases.
- Our state-of-the-art, 7200 sq ft facility is designed for patient and owner comfort.