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About the Role

This position supports the mission of a government program located in Austin, TX, as part of a dynamic team assisting United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Provide applicants with the highest level of customer service.
• Work with the public, display a cheerful and inviting demeanor, smile, and manage applicants with sensitivity, courtesy, and respect.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable, such as applicant’s paperwork and identifications, electronic biometric data and reports.
• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility.
• During national pandemics or other health crises, ask applicants questions about their status of illness and may decline entry to the ASC per customer requirements.
• Conduct periodic facility checks (both interior and exterior) and report any concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Requirements

• Must be able to obtain and maintain facility credentials/authorization.
• US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.

Skills

• Ability to speak a foreign language.

Location

• Austin, TX

Work Type

• On Call (Casual)
• Full Time
• Part Time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $18.13

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

About the Company

• For more than 100 years, Amentum has tackled the world’s toughest challenges to deliver agile and steadfast solutions to the U.S. government and its allies.
• With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients.
• Our headquarters are in Chantilly, VA.
• Find us online at https://www.amentum.com/

Equal Opportunity

• Amentum is proud to be an Equal Opportunity Employer.
• Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
• EEO including Disability/Protected Veterans