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About the Role

We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Requirements

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Skills

• Engaging personality
• Customer service
• Problem resolution
• Communication skills
• Computer skills

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

Salary/Compensations

• $18 - $20 per hour

Benefits

• Robust wage package
• Excellent benefit plans
• Matching 401K plan
• Professional development
• Generous bonuses
• Travel perks

About the Company

• Pyramid Global Hospitality is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs.
• The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.
• PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity.
• Many properties have been recognized with prestigious national and international awards.

Equal Opportunity

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.