Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
This role is key to delivering exceptional customer service and developing leadership potential within the customer service team. You will assist customers, manage inquiries, and contribute to an efficient workflow, with opportunities for growth into leadership positions.
Responsibilities
- Monitors and processes customer messages via calls, email, and online inquiries.
- Enters customer messages into the company CRM for tracking and reporting.
- Contacts customers via phone and email to clarify information and establish resolutions.
- Coordinates with internal staff to ensure customer requests and complaints are addressed.
- Provides first-line customer service support.
- Handles omni-channel customer service inquiries and routes them to the appropriate personnel.
Requirements
- Previous receptionist, data entry, customer service, or call center experience is preferred, but not required.
- Must be able to manage high call volume (100 calls minimum).
- Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications.
- Excellent time management skills.
- Ability to multi-task and prioritize work.
- Ability to maintain self-direction in a fast-paced environment.
- A creative mind, with the ability to suggest improvements.
Skills
- Clear communication
- Attention to detail
- Eloquent writing
- Superb verbal communication
- Data entry
- Customer assistance
- Inquiry management
- Leadership potential
- Superior service delivery
- Fast-paced environment adaptability
- Positive attitude maintenance
- Program learning
- Issue research
- Solution articulation
- Written communication
- Verbal communication
- Time management
- Multi-tasking
- Prioritization
- Self-direction
Location
- IN-OFFICE
Work Type
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- $22.00-$24.00/hour
Benefits
- Medical
- Dental
- Vision
- HSA
- Life Insurance
- Disability Coverage
- Pet Insurance
- 401(k)
- Employee Assistance Program (EAP)
- UHC Rewards
- Rally Health
- One Pass Select
- Paid professional development
- Leadership training
- Relocation opportunities nationwide
- 80 hours of PTO
- 6 paid holidays
- Volunteer Paid Time Off (VPTO)
About the Company
- DaBella is a home improvement company that cherishes community well-being.
- The company's mission is to foster meaningful careers nationwide, offering more than jobs—they offer futures.
- DaBella fosters a workplace where joy, purpose, and fulfillment are daily experiences, and supports work-life balance.
- DaBella has multiple openings in sales, canvassing, call centers, and more.
- DaBella's strength lies in its diverse team, united in transforming the home improvement industry.
- The company is committed to nurturing careers with the necessary tools for success.
- DaBella honors military veterans by providing seamless transitions into civilian careers.
Equal Opportunity
- DaBella is proud to be an equal opportunity employer.