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About the Role
Serve as the guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, help create a pleasant and memorable stay for our guests.
Responsibilities
- Work 7a-3p and/or 3p-11p
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- We train!
- Bring the smile!
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Location
- 524 Aviation Road Queensbury, NY 12804
Work Type
- Full-time
- Part-time
- In person
Education Level
- Degree in hotel management is a plus
Salary/Compensations
- $17.50 per hour
Benefits
- $40.00 Hilton Hotel rooms anywhere in the world-benefit
- PTO
- Sick Time
- Money Bonuses in Summer
- Name Mentions 5.00 a name mention cash!
- Flexible schedule
- Paid time off
About the Company
- Home2 Suites by Hilton
- 92 rooms.