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About the Role

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients. The goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support. Leave work every day knowing that you have made an impact on the world.

Responsibilities

Provides basic troubleshooting and recommends solutions.
Enters data into various database applications.
Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered.
Maintains electronic and hard-copy filing systems of applications, rebates, and other supporting documents.
Communicates effectively as part of a team approach with other departments in servicing customers.
Provides customer service activities such as responding to emails and phone calls.
Provides exceptional customer service and call handling in a customer-centric environment.
Safeguards confidential customer information.
May provide peer training to co-workers and job shadowing support as assigned.
Willing to support any program within the department as assigned.
Performs other duties as assigned.

Requirements

Minimum of a high school diploma or equivalent.
Fluent in both English and Spanish.
Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm.
Minimum 6+ months of related work experience in a call center environment.
Proficiency in 10-key data entry from a computer keyboard.
Experience with various Microsoft programs, including Word, Excel, Access.
Strong attention to detail.
Strong organizational and prioritization skills and ability to multi-task.
Excellent written and verbal communication skills.
A positive and customer-friendly outlook.
Able to follow directions as they are given.
Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required.
Minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred.
Connection stability is essential.
Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities.
Experience in a data entry processing and customer-centric call center environment preferred.
Experience working in energy efficiency or utility fields a plus.

Skills

Customer Service
Data Entry
Troubleshooting
Microsoft Word
Microsoft Excel
Microsoft Access
Attention to detail
Organizational skills
Prioritization skills
Multitasking
Written communication
Verbal communication
10-key data entry

Location

Remote

Work Type

Full-time

Experience Level

6+ months of related work experience

Education Level

High school diploma or equivalent

Salary/Compensations

$17/hr - $20.39/hr

Benefits

Three weeks of paid vacation annually
Paid holidays
401(k) retirement plan with employer match
Medical coverage
Dental coverage
Vision coverage
Parental leave
Employee assistance program
Commuter benefits
Supplemental offerings

About the Company

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Equal Opportunity

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.