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About the Role

This role will oversee the Housing Management and Tenancy Fraud functions for Lewisham Council residents, alongside clienting the two Tenant Management Organisations. The post holder will ensure policies and procedures are up to date and deputise for the Head of Housing and Communities.

Responsibilities

• Oversee Housing Management and Tenancy Fraud functions
• Client the two Tenant Management Organisations
• Work closely with other teams, departments and external organisations to ensure regulatory and statutory responsibilities are met
• Produce good quality reports and management information
• Ensure full responses to complaints
• Ensure policies and procedures are up to date
• Deputise for the Head of Housing and Communities
• Liaise and support service-based content editors
• Ensure webpages are accurate, kept up to date and serve residents well

Requirements

• Significant experience in managing a front line housing management service
• Passion for delivering excellent customer care and putting residents at the heart of the service
• Ability to build relationships and work across teams and organisations to deliver outcomes
• Eye for accuracy and ability to ensure quality and consistency of published digital content within the Council’s content management system
• Keen to get involved in content creation, including directing messaging, editorial and tone of voice
• Great people skills
• Experience of supporting and working alongside a diverse range of people
• Work flexibility and attend ad-hoc meetings in evenings or weekends, as required
• Must complete the application fully
• Supporting statement must cover how each person specification criterion is met

Skills

• Housing management
• Tenancy fraud management
• Customer care
• Relationship building
• Cross-team collaboration
• Reporting
• Management information
• Complaint resolution
• Policy and procedure development
• Content management systems
• Content creation
• Messaging strategy
• Editorial oversight
• Tone of voice guidance
• Webpage content management

Location

• Lewisham
• Laurence House

Work Type

• Hybrid

Experience Level

• Senior Management

Education Level

• Relevant CIH level 4 qualification

Salary/Compensations

• £64,938 - £69,660 per annum

Benefits

• Excellent training and development opportunities
• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket loans
• Bicycle loans
• Staff discounts
• Local subsidised gym memberships
• Supportive staff networks

About the Company

• Lewisham is a vibrant and culturally diverse community with a rich history of welcoming people from all over the world.
• Recognised as the UK’s first Borough of Sanctuary for work in championing the rights of refugees and migrants.

Equal Opportunity

• Lewisham Council is a Disability Confident employer.
• We welcome and encourage job applications of all abilities.
• If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
• We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
• We support the access to work scheme.