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About the Role

As a Human Resources Generalist reporting to the Manager, HR Business Partners, you will be instrumental in shaping HR strategies by managing employee relations, delivering a welcoming experience at the Sydney office, driving performance management, and ensuring compliance with HR policies while creating a positive, inclusive atmosphere and supporting workplace experiences. This role supports various employee/workplace programs and initiatives, embodying core values of “Customer First” and “Team on Mission.”

Responsibilities

Support the HRBP team’s efforts by actively contributing to the development of department goals, objectives and systems that support the company’s strategic direction.
Provide day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions) in partnership with HRBPs.
Manage and resolve employee relations issues, including PIP’s, and conduct effective, thorough and objective investigations in partnership with HRBPs.
Work with HRBPs to drive execution of HR/COE programs including talent assessments, career pathing and organizational design.
Manage the development, implementation, maintenance and legal compliance of HR policies, procedures, protocols and guidelines.
Support internal communications to ensure understanding and participation in People & Culture programs ensuring consistency and alignment with BigCommerce's brand identity, strategic direction, philosophies and tone.
Identify, review and analyze local trends & internal data to recommend solutions to HRBPs to improve performance, retention, and employee experience.
Assist with processing employee changes, terminations and conducting exit interviews.
Assist with initiatives and projects that span across the globe and across functions.
Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Maintain positive relationships with managers and employees to promote our culture of open communication.
Support the Australian employees by providing a safe and approachable workplace environment.
Create an amazing office experience by fostering a warm and welcoming environment for employees and guests.
Collaborate closely with the Real Estate & Office Experience on office goals and initiatives.
Assist IT with desk setups, workstation and office moves, and manage security access with badge distribution as well as perform regular audits.
Coordinate and supervise building and office maintenance, including managing vendor relationships to ensure high-quality service while building and maintaining strong working relationships.
Oversee conference room bookings, event space planning and room setup for company events and meetings.
Coordination of office, regional and community events—bringing our culture to life through engaging experiences. Events may occasionally take place outside regular business hours or on weekends.
Step in with ad-hoc tasks and projects as needed.

Requirements

Working knowledge of multiple human resource subject areas including compensation, employee relations, talent management, and recruiting with an emphasis on Australian employment law.
At least 3-4 years of relevant experience in Human Resources, preferably within the technology industry and/or at a high growth, rapidly evolving company.
A well-rounded HR skillset, a true generalist who is with an appetite to apply their skills in a wide range of areas.
Passion for creating great events and workplace culture.
Meticulous and detail oriented with a focus on customer service.
Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
Strong working knowledge of employment laws and regulations and the ability to appropriately spot employment risk issues.
Proficiency in Google suite or Microsoft office products.
Excellent written and verbal communication skills.
Strong interpersonal and customer service skills, projects confidence and builds trust easily.
Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company.
Self-starter with demonstrated success through collaboration and teamwork, and effective managing multiple competing priorities and projects.
Driven and results oriented, yet humble.
Sense of humor, and/or the ability to laugh when things get hectic, a HUGE plus.

Skills

Human Resources
Employee Relations
Performance Management
HR Policies
Talent Management
Recruiting
Australian Employment Law
Google Suite
Microsoft Office
Written Communication
Verbal Communication
Interpersonal Skills
Customer Service
Event Planning
Office Management
Vendor Management
IT Support
Security Access Management
Building Maintenance

Location

Sydney

Work Type

Hybrid
In-office

Experience Level

3-4 years

About the Company

Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, connecting tools and systems that power growth. We empower businesses to innovate, grow, and thrive with an open, AI-driven commerce ecosystem. We enable businesses to unlock their data's potential, deliver seamless cross-channel experiences, and adapt quickly to market changes. We believe in harnessing AI responsibly to unlock new possibilities and are looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. BigCommerce helps merchants increase sales at every stage of their growth, providing the leading e-commerce platform for startups, mid-market businesses, and enterprises. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
The Commerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we’re still just getting started! Explore our history, mission and values. You’ll see we’re set on shaping the now - and the future - of ecommerce.
We’re a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better. In all we do, We Do Extraordinary–and that’s no small feat! Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary. We’re natural problem-solvers, champions of empowering businesses, and hungry learners… but we also play nerf wars in the office, support each other, and hang out outside of work.

Equal Opportunity

We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment.
If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.