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About the Role
Lead and inspire front end, showroom, and TradePoint teams to drive sales through exceptional service. Create an inclusive and high-performing team, building a sales culture and delivering exceptional service for every customer to foster brand loyalty and support future sales growth.
Responsibilities
- Lead a large part of store operation, shaping customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
Requirements
- Obsessed about customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Prioritise leading and coaching over direct intervention.
- Confident to agitate when needed and deliver feedback to all audiences.
- Excited by leading diverse teams, coordinating them, and developing their careers.
Location
- Hanworth
Work Type
- Full time
- Part time
- Job Share
- Permanent Contract
Salary/Compensations
- Up to £33,000 per annum
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- an additional £0.90 per hour, store specific location allowance
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- Bonus
-
- Pension
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- 6.6 Weeks Holiday
Benefits
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
About the Company
- Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Equal Opportunity
- We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
- You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.