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About the Role

As a Customer Success Manager (CSM), you will be the ultimate trusted advisor and champion for clients, unlocking the true power of Docebo’s world-class LMS to transform their organizational learning into a business superpower. This high-impact, strategic role bridges the gap between technical innovation and business strategy, directly influencing customer retention, platform expansion, and long-term satisfaction. You will play a pivotal role in shaping how modern global teams grow, adapt, and succeed by turning complex learning visions into tangible, measurable realities.

Responsibilities

Act as the primary advocate and trusted advisor for your Docebo customer portfolio, ensuring their unique business goals and challenges are met with world-class solutions.
Employ a consultation-first approach to deliver best practices, ensuring clients fully maximize and utilize the Docebo LMS to create deeply impactful learning strategies.
Guide customers on how to optimize platform configurations for maximum measurable outcomes.
Become a certified expert in the Docebo product suite, providing clients with deep-dive insights into configuration, new features, and advanced usage opportunities.
Confidently engage and align a diverse group of stakeholders, from hands-on LMS administrators and technical teams to executive-level buyers.
Proactively manage account renewals, mitigate churn risks, and identify organic upsell or cross-sell opportunities that drive mutual business growth.
Partner cross-functionally with internal Docebo teams to deliver a unified customer experience.
Transform client success stories into powerful case studies and referrals.

Requirements

5+ years of dedicated B2B Customer Success experience specifically within the SaaS industry.
4+ years of total relevant professional experience.
Mandatory, flawless fluency in both French and English, with top-tier written and verbal skills capable of engaging and presenting to stakeholders virtually.
Proven track record of helping enterprise clients achieve measurable business outcomes.
Experience handling deal-related escalations.
Ability to naturally uncover account expansion opportunities.
Excel at simplifying complex technical concepts for non-technical audiences.
Ability to prioritize and implement diverse business requirements.
Highly self-driven, autonomous, and thrive in fast-paced environments.
Exceptional time management skills to handle changing work volumes smoothly.
Possess a deeply empathetic, growth-focused mindset that allows you to build immediate trust, manage customer expectations, and foster long-term partnerships.

Skills

SaaS Customer Success
Bilingual Communication (French/English)
Strategic Business Acumen
Tech-Savvy
Analytical Mindset
Time Management
Relationship Building

Location

Remote
Hybrid

Work Type

Hybrid
Full-time

Experience Level

5+ years

Benefits

Employee Share Purchase Plan (ESPP) at a 15% discount
Competitive compensation package
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays for cultural celebrations
Birthday off
Paid parental leave

About the Company

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO).
Recognized as a top SaaS e-learning solution.
Growing exponentially.
A global company with offices across North America, EMEA, APAC, and beyond.
Guided by five core values: Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection.

Equal Opportunity

Docebo is an Equal Employment Opportunity employer.
Committed to diversity and inclusion in our workforce.
All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.