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About the Role

Serve as the highest-level technical support, resolving complex IT issues and maintaining systems. Leverage technical expertise to troubleshoot network and infrastructure challenges, support end users, strengthen system security, and partner with technology vendors.

Responsibilities

• Install, configure, and support software, hardware, and network infrastructure components.
• Manage network servers, user accounts, workstations, and technology tools.
• Monitor system performance and maintain IT systems for reliability and efficiency.
• Troubleshoot complex technical issues, determine root causes, and document resolutions.
• Escalate vendor-specific issues and coordinate with external technology partners.
• Maintain system security through access controls, backups, firewalls, and preventative measures.
• Support network and infrastructure upgrades, enhancements, and technology refresh initiatives.
• Ensure software and hardware licensing compliance.
• Consult with end users to understand business needs and recommend technology solutions.
• Evaluate trends in support requests and recommend system improvements or reconfigurations.
• Coordinate infrastructure changes and enhancements with IT partners and vendors.

Requirements

• 4+ years of experience in an IT support or infrastructure role.
• Strong understanding of computer systems, networks, servers, and IT infrastructure.
• Experience analyzing, implementing, and supporting IT systems and technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to work effectively with technical and non-technical users.
• Ability to prioritize, plan, and execute technical projects and support activities effectively.

Experience Level

• 4+ years of experience

Education Level

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience and training.

Salary/Compensations

• $65,000-$75,000
• Bonus eligible

Benefits

• Medical, dental, and vision coverage
• Health savings and flexible spending accounts
• Life insurance
• Disability
• 401(k) Savings Plan
• Employee assistance program

About the Company

• John W. Danforth Company is one of the largest mechanical contractors in the Northeast.
• We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support.
• We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.

Equal Opportunity

• As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
• Equal Opportunity Employer/Veterans/Disabled