Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Help shape the future of customer experience in the insurance sector by contributing to innovative cloud-based contact centre solutions. This hybrid opportunity offers the chance to work with AWS technologies, Amazon Connect, Salesforce integration, AI-driven capabilities, and omnichannel platforms while supporting the delivery of modern, high-impact business solutions.

Responsibilities

• Design and document complex integrations between Amazon Connect and AWS services, including Glue, Athena, Lake Formation, Lex, and Lambda.
• Integrate Amazon Connect with Salesforce CRM using modern integration packages, including Service Cloud Voice and SCC-AC.
• Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
• Research and implement new AI capabilities, including Conversational IVR, AI-powered Case Summary, and AI-agent Contact Evaluation.
• Create and apply frameworks, methods, best practices, and implementation artifacts for Amazon Connect solutions.
• Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
• Perform end-to-end design, setup, configuration, and delivery of Amazon Connect solutions.
• Evaluate and implement new feature requests based on business requirements.
• Support test automation and performance validation activities.

Requirements

• Design and document complex integrations between Amazon Connect and AWS services, including Glue, Athena, Lake Formation, Lex, and Lambda.
• Integrate Amazon Connect with Salesforce CRM using modern integration packages, including Service Cloud Voice and SCC-AC.
• Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
• Research and implement new AI capabilities, including Conversational IVR, AI-powered Case Summary, and AI-agent Contact Evaluation.
• Create and apply frameworks, methods, best practices, and implementation artifacts for Amazon Connect solutions.
• Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
• Perform end-to-end design, setup, configuration, and delivery of Amazon Connect solutions.
• Evaluate and implement new feature requests based on business requirements.
• Support test automation and performance validation activities.

Skills

• AWS
• Amazon Connect
• Salesforce integration
• AI-driven capabilities
• Omnichannel platforms
• Glue
• Athena
• Lake Formation
• Lex
• Lambda
• Service Cloud Voice
• SCC-AC
• AWS Glue ETL
• Conversational IVR
• AI-powered Case Summary
• AI-agent Contact Evaluation

Location

• Hybrid

Work Type

• Hybrid
• Contract
• Full-time

Salary/Compensations

• $50-55 per hour
• $60-65 per hour (Incorporated Business Rate)

Benefits

• 3-month contract with the potential for permanent employment
• Day schedule
• 37.50 hours per week

About the Company

• Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.
• As part of the screening process, some applications may be reviewed using artificial intelligence tools.
• Only candidates who meet the hiring criteria will be contacted.