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About the Role

As our Supplier Relationship Executive, you will provide deep industry knowledge and support the implementation and ongoing management of the Hastings own building repair network. There will be a specific focus on successful contractor onboarding and management across UK regions, ensuring the delivery of good quality building repair works, great customer outcomes, and optimal commercial performance.

Responsibilities

• Support the Building Network Manager with the implementation and operational management of our building repair network.
• Coordinate and manage contractor onboarding, ongoing assurance requirements, and undertake regular contractor governance.
• Organize, coordinate, and attend contractor and industry events as required.
• Implement and maintain a strong contractor management framework for robust oversight of customer outcomes from contractor services.
• Use contractor, market, and system MI to provide deep analysis on operational and commercial performance, identifying key improvement opportunities and delivering these.
• Work closely with the contractor network to build strong relationships and gain a clear view of individual contractor performance to support the implementation and delivery of improvements.
• Create and maintain clear and straightforward network performance reporting for the team and stakeholders at all levels.
• Liaise with stakeholders to ensure strong feedback loops and communication channels.

Requirements

• Demonstrable experience in supporting the Building Network Manager with the implementation and operational management of our building repair network.
• Demonstrable experience in coordinating and managing contractor onboarding, ongoing assurance requirements, and undertaking regular contractor governance.
• Demonstrable experience in organizing, coordinating, and attending contractor and industry events where required.
• Demonstrable experience in implementing and maintaining a strong contractor management framework for robust oversight of customer outcomes from contractor services.
• Demonstrable experience using contractor, market, and system MI to provide deep analysis on operational and commercial performance, identifying key improvement opportunities and delivering these through to fruition.
• Demonstrable experience working closely with the contractor network to build strong relationships and a clear view of individual contractor performance to support the implementation and delivery of improvements.
• Demonstrable experience creating and maintaining clear and straightforward network performance reporting for the team and stakeholders at all levels.
• Demonstrable experience liaising with stakeholders to ensure strong feedback loops and communication channels.
• Extensive experience with a national building repair network.
• Strong market knowledge of building repair costs and commercial dynamics within insurance claims.
• Strong analytical ability with demonstrable experience of working with MI and translating to a variety of different stakeholders.
• Ability to tailor communication and approach.
• Strong relationship building skills with the ability to influence change.

Skills

• Building repair network management
• Contractor onboarding and management
• Contractor governance
• Contractor management framework implementation
• MI analysis
• Operational and commercial performance analysis
• Relationship building
• Influencing change
• Communication
• Stakeholder management

Location

• Leicester
• London
• Bexhill

Work Type

• Hybrid

Experience Level

• Extensive experience with a national building repair network
• Strong market knowledge of building repair costs and commercial dynamics within insurance claims
• Strong analytical ability
• Strong relationship building skills

Salary/Compensations

• Competitive salary

Benefits

• Flexible working
• Competitive bonus scheme
• Life assurance cover (4x salary)
• Income protection
• Matched pension contributions up to 10%
• Discounts
• Cashback
• Free independent mortgage advice
• Free access to financial wellbeing support
• Thrive mental health app
• Colleague assistance programme (24/7)
• In-house mental health first aiders
• Support groups
• 25 days annual leave + bank holidays
• Option to buy or sell one week of annual leave
• Health care cash back plans
• Dental plans
• Discounted health assessments
• Cycle to work scheme
• Tech scheme
• Discounted and free onsite facilities
• Social events

About the Company

• Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.
• They have made huge investments in their data and tech capabilities.
• They nurture a 4Cs culture (colleagues, customers, company, community).
• Hastings Group is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues.
• Their vision is to be the best and biggest digital insurance provider in the market.
• They focus on getting it right for their colleagues, customers, company and community.
• It's a dynamic, flexible, fun and constantly changing environment.
• They offer the scope to make a real difference for customers, influence the company, benefit the communities they work in and have fun along the way.

Equal Opportunity

• As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive.
• If you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.
• We also welcome applications through the Disability Confident Scheme (DCS).
• Hastings Group is an equal opportunities employer which means we treat people fairly.
• We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
• We also note that there is a thorough referencing process, which includes credit and criminal record checks.
• At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed.
• If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
• Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.