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About the Role

HUB Retirement & Private Wealth (RPW) is seeking a motivated individual to join their Retirement Customer Services Team. This role involves answering phone calls and emails from school district employees regarding their retirement plans. The company is willing to train the right candidate, emphasizing the need for passion in communication and customer service, eagerness to learn, and attention to detail in a fast-paced department. Opportunities for career development, training, and promotion are available.

Responsibilities

Primarily phone customer service
Time management of responsibilities
Data entry
Review & return voice mails
Monitor department emails

Requirements

Proven experience in customer service
Strong communication skills (verbal & written)
Willingness to learn
Ability to multi-task
Ability to maintain confidential information
Ability to work independently and under pressure
Excellent interpersonal and communication skills
Great attention to detail
General knowledge of computer applications - Microsoft Word, Microsoft Excel, Gmail

Skills

Customer service
Communication skills (verbal & written)
Time management
Data entry
Multi-tasking
Confidentiality
Independent work
Working under pressure
Interpersonal skills
Attention to detail
Microsoft Word
Microsoft Excel
Gmail

Location

900 S. Capital of Texas Highway, Ste 350, Austin, TX 78746

Work Type

Full Time
Hybrid (3 days in office each week)

Experience Level

1-2 years of relevant experience

Education Level

High school diploma
High school or equivalent

Salary/Compensations

$25.00-$30.00 per hour

Benefits

Medical insurance
HSA with Match
Vision insurance
Dental insurance
401(k) plus match
Company Paid STD
Life Insurance
Parental leave
2 weeks of PTO
Sick Time
Personal Time
Floating Holidays
11 paid Holidays

About the Company

HUB is a global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.
HUB Retirement & Private Wealth (RPW) leads communities with integrity, driven to make things better, both now and in the future. They serve, inspire, and thrive while maintaining an entrepreneurial spirit. They innovate, collaborate, and achieve success together, focused on the tomorrows for all.
HUB International Limited (HUB) is a leading full-service global insurance broker headquartered in Chicago, Illinois, providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. Partnering with HUB places clients at the center of a vast network of experts who will help them reach their goals through risk services, claims management, and compliance support, providing peace of mind that what matters most to them will be protected — through unrelenting advocacy and tailored insurance solutions that put them in control.

Equal Opportunity

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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