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About the Role

The Senior Manager, Fashion Expertise shapes the learning culture of the House across the region, ensuring the CHANEL allure is transmitted to every Fashion Advisor. They partner with Managers, Fashion Expertise to drive consistency and excellence, translating the US and global vision into meaningful learning experiences. This role guides new talent, delivers learning programs, leads client style development strategy, coaches Managers, and monitors learning initiative effectiveness.

Responsibilities

Deliver inspiring New Hire Training and support newcomers with a deep understanding of the House's heritage, DNA, codes, and singularity.
Support new boutique openings by serving as the lead Fashion training resource to build team readiness.
Reinforce onboarding through ongoing coaching, learning experiences, and in-boutique development in partnership with Managers, Fashion Expertise.
Lead the onboarding of incoming Managers, Fashion Expertise, equipping them with necessary tools, frameworks, and regional context.
Periodically evaluate onboarding content in partnership with Fashion Expertise Home Office to ensure alignment with the evolving creative vision and learner needs.
Facilitate inspiring, concrete, and impactful offsite training sessions on collections, savoir-faire, product knowledge, and service behaviors.
Facilitate engaging offsite Product Expert Training sessions that valorize creation, savoir-faire, and quality.
Ensure every Fashion Advisor and Style Advisor attends at least one Product Expert Training per year, partnering with Managers to plan, schedule, and track participation.
Track Product Expert training completion across the region, partnering with Managers to address retention opportunities through targeted in-boutique follow-up.
Share regional product training insights, observations, and qualitative feedback with the Fashion Expertise Home Office to inform future content development and training strategy.
Facilitate immersive, offsite Service Expert Training that bring the CHANEL Client Relational Promise to life.
Ensure every team member attends at least one Service Expert Training per year, coordinating scheduling and attendance with Managers and Boutique Leadership.
Equip Managers with the language, frameworks, and coaching tools to reinforce service behaviors between formal training sessions.
Capture and surface regional service training insights to the Fashion Expertise Home Office, contributing to the continuous evolution of CHANEL's service training curriculum.
Establish and monitor KPIs related to Advisor styling development, client styling appointments, and client development activities.
Partner with Home Office to execute the styling strategy for clients within the region attending global Image events.
Serve as a host for US client-facing events within the region and host client styling events and appointments, cultivating direct client relationships.
Partner with Managers, Fashion Expertise to achieve regional goals related to the animation and hosting of client styling appointments within boutiques.
Maintain an individual annual client engagement goal, actively contributing to client development opportunities across the region.
Shadow Managers, Fashion Expertise across the region to evaluate the impact, efficacy, and growth of their training delivery.
Provide structured, thoughtful, and actionable feedback to Managers following observations.
Track, analyze, and synthesize KPIs associated with all training activity in the region.
Share regional training insights, field observations, and performance analysis with the Fashion Expertise Home Office on a regular basis.
Contribute to the evolution of national training strategy by surfacing what is working, what needs refinement, and where new opportunities exist.
Collaborate with the Fashion Expertise Home Office to align regional priorities with the broader national vision.

Requirements

Recognized styling expertise and a strong, confident fashion flair.
A client-centered mindset, always seeking to deliver unforgettable experiences and lasting connections.
Significant experience in luxury fashion, retail training, or hospitality.
A proven ability to manage, motivate, and coach others.
Outstanding interpersonal and communication skills.
Strong analytical capabilities and experience translating insights into action.
Exceptional organizational skills and the ability to manage a multi-market region.
A genuine passion for the House of CHANEL, its heritage, creations, codes, and commitment to social and cultural initiatives.
Ability to travel frequently across markets and boutiques within the region.
Minimum 7 Years Training and/or Organizational Development Experience.
Must be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates to US and Global Paris teams.
Ability to work well as part of a team and demonstrate flexibility in working within a continually evolving and demanding environment.

Skills

Styling expertise
Fashion flair
Client relationship management
Training facilitation
Coaching
Interpersonal skills
Communication skills
Analytical skills
Organizational skills
Brand knowledge
Retail training
Luxury fashion
Hospitality

Location

West
Hawaii

Work Type

Partially Remote
Domestic Travel (up to 70%)

Experience Level

Senior Manager
Minimum 7 Years Training and/or Organizational Development Experience

Salary/Compensations

$87,500 - $135,000

Benefits

Wellbeing resources
Dedicated paid time off for wellbeing
Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies (vacation, holiday, sick, volunteer days)
401K and other incentives
Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, Flexible Spending Accounts, Health Savings Account)
Employee Assistance Program
Life insurance
Accidental Death & Dismemberment
Short Term Disability
Long Term Disability
Health Advocate
International Business Travel Accident & Medical
Commuter Transit & Parking

About the Company

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
At CHANEL, we are intentional in promoting Diversity & Inclusion.
We foster respect, empathy and dignity for all.
We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.