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About the Role

As a Regional Director, you will oversee the performance of on-site personnel, ensure property compliance with safety practices and regulatory requirements, and maintain properties in excellent condition. You will embody and promote CWS Purpose and Values, leading a team to provide a superior living experience and achieve financial goals.

Responsibilities

• Embody and promote the CWS Purpose and Values.
• Make safety a top priority for team members, residents, contractors, and self.
• Recruit, hire, train, retain, and lead team members within the assigned portfolio.
• Support, mentor, and train on-site managers.
• Drive the growth and development of team members through feedback and coaching.
• Hold team members accountable for their performance.
• Lead and support large teams of property management professionals.
• Meet objective budgeted financial goals.
• Manage leasing and operations strategies for multi-family apartment communities.
• Lease properties at or above market rate.
• Manage controllable expenses effectively compared to budget.
• Provide timely notification of variances and action plans to mitigate negative variances.
• Keep communities clean, safe, and functional.
• Conduct regular property inspections.
• Review safety inspections and incident reports.
• Ensure property presentation meets expectations.
• Escalate concerns related to safety and wellbeing.
• Provide exceptional customer service.
• Resolve resident complaints in a timely, patient, and professional manner.
• Ensure service requests are completed in a timely and satisfactory manner.
• Maintain four (4) stars or greater on Google for each property.
• Ensure employee engagement is high throughout the assigned portfolio.
• Effectively problem solve by diagnosing issues, communicating them clearly, recommending remedies, and following through.
• Hold self and team members accountable for learning from problems.
• Collaborate effectively with other departments within the Company.
• Establish and maintain credibility and trust with corporate departments.

Requirements

• Four-year bachelor’s degree preferred, graduate experience a plus.
• 10+ years progressive management experience in the multifamily real estate sector.
• Knowledge of the multifamily industry’s trends, best practices, rules and regulations.
• Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi or similar software and revenue management systems.
• Own a valid driver’s license and have current automobile insurance.

Skills

• Emotionally intelligent
• Critical thinker
• Authentic
• Superior verbal and written communication skills
• Influential leader
• Polished, professional presentation

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 10+ years progressive management experience

Education Level

• Bachelor's degree preferred

Benefits

• 50% apartment rental discount for onsite team members
• 20% rental discount for all other employees
• Multiple medical, dental, and vision plan options
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Tuition reimbursement
• Flexible spending and health savings account options
• Fitness Bucks program
• Paid time off
• Company holidays
• Floating holiday
• Birthday holiday

About the Company

• CWS manages a portfolio of 104 properties, totaling over 30,000 class A units across North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee, and Washington, with plans for growth to 150 properties in five years.
• CWS is a multi-award winning organization, recognized as one of the Best Places to Work in Multifamily Housing.
• CWS' competitive advantage lies in hiring leaders with strong interpersonal qualities.
• CWS has a volunteer program called BRIDGE, which allows employees to give back to their local communities.
• Since 1969, CWS has delivered exceptional living experiences, serving over 60,000 residents and 800 team members nationwide.
• CWS' purpose is 'Enhancing Lives the CWS Way!'
• CWS core values include: Honoring Our Word, Ethical Dealings are Paramount, A Respect for People, Requirement for Profitability and Sustainability, and A Demand for Excellence with a Sense of Urgency.