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About the Role

The Front Desk Agent is responsible for creating a memorable first impression for guests, serving as a knowledgeable resource about the hotel and local area, and resolving guest issues to ensure a positive experience. This role offers a career growth opportunity within the hospitality industry.

Responsibilities

• Help guests discover their 'Wanderlust' experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and 'WOW' guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Requirements

• Engaging personality to create a memorable first impression
• Ability to engage with people from all over the world and make meaningful connections
• Ability to 'WOW' people
• Professional interaction with hotel/resort staff
• Knowledgeable of all emergency procedures and policies
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds

Skills

• Customer service
• Problem resolution
• Sales
• Communication

About the Company

• PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs.
• PYRAMID’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with a people-first mentality.
• The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.
• PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity.
• Many properties have been recognized with prestigious national and international awards.