Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We are seeking a highly motivated Front Desk Agent to create memorable first impressions for our guests. You will serve as a knowledgeable resource for hotel amenities and local information while delivering exceptional service to guests from around the world.
Responsibilities
- Provide exceptional customer service by being engaging and taking sincere interest in guests
- Check guests in while ensuring proper credit, fulfilling special requests, and establishing accurate information
- Resolve guest problems and provide service recovery to ensure guest satisfaction
- Promote and sell special hotel programs
- Interact professionally with hotel staff and assist other departments as needed
- Maintain knowledge of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to the manager on duty
- Follow procedures for posting charges, cashing checks, safe deposits, and refunds
Requirements
- High school diploma or equivalent
- Strong desire to make an impact on others
- Outgoing and engaging personality
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Availability to work various shifts including weekends and holidays
Skills
- Computer skills
- Excellent verbal communication
- Excellent written communication
Location
- Austin, Texas
Work Type
- Full-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18 - $20 per hour
Benefits
- Comprehensive health insurance
- Retirement plans
- Matching 401K plan
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Professional development
- Generous bonuses
- Travel perks
About the Company
- Pyramid Global Hospitality is a leader in the development, management, and marketing of resorts, hotels, conference centers, and private clubs.
- The company operates over 230 properties worldwide with a focus on a 'People First' culture.
- The organization has nearly 40 years of experience in the hospitality industry.
Equal Opportunity
- Pyramid Global Hospitality is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.