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About the Role

The Director, Internal Audit Services is accountable to lead the Internal Audit Services function, ensuring the team delivers against its vision and charter. This role involves enhancing practices and methodology, contributing to strategic advancements through thought leadership, and developing a risk-based audit plan. The objective is to provide independent, objective, effective, and impactful assurance and advice that supports the organization's strategic objectives and aligns with stakeholder expectations.

Responsibilities

Participate with the Chief Audit Executive in setting and achieving strategic goals and objectives.
Take accountability to identify, lead, and recommend enhancements to audit methodology, processes, and software use.
Keep apprised of emerging issues, best practices, and trends in internal audit and the financial services industry.
Establish and maintain strong relationships with key corporate partners to ensure integrated risk and control evaluation.
Ensure the team conducts itself in accordance with the Board approved charter and IIA Global Internal Audit Standards.
Perform work with integrity and professional courage.
Ensure all communications are accurate, clear, and respectful.
Take appropriate action even when confronted by difficult decisions or situations.
Foster and maintain a work environment where team members feel supported.
Monitor resource levels and capabilities to identify potential capacity and skillset/training issues and recommend solutions.
Ensure the assignment of resources results in the appropriate complement of skills, knowledge, and experience.
Identify and manage circumstances where external expertise is required and lead the selection and management of providers.
Encourage, challenge, lead, and provide direction on the continued development and maturation of Data Analytics program use.
Manage the coaching, development, hiring, and training of the team.
Contribute to the ongoing development and enhancement of reporting to senior leadership and the Audit and Finance Committee.
Proactively identify opportunities to provide advisory services to management.
Work collaboratively with other leaders in IAS, support a positive work environment, and take accountability for employee experience.
Manage the scheduling of all Corporate internal audit engagements.
Ensure risks, controls, and tests maintained within the audit software are current and focused on appropriate risks.
Review scoping documents prior to audit execution to ensure appropriate coverage and risk focus.
Critically evaluate and approve completed audit work to ensure sufficient and appropriate documentation and adherence to standards.
Review and issue audit reports, ensuring observations and recommendations are appropriately risk-rated and clearly written.
Ensure all major and medium audit issues are verified as complete with management and followed up on a timely basis.
Prepare a multi-year Corporate Audit Plan for Meridian and all subsidiaries.
Maintain and ensure Corporate audit universes are kept up to date and risk-assessed annually.
Manage the execution of Corporate audits against the approved plan and communicate any potential for deferrals.
Monitor and identify significant changes in risk during the year and recommend potential substitutions to the plan.
Identify opportunities for and oversee the execution of advisory engagements.
Provide advice on Meridian’s operating environment and policies from a risk and control perspective.
Remediate and support any identified opportunities for improvement from the Quality Assessment and Improvement program.
Serve as the primary contact and manage the ongoing relationship with the internal audit software vendor.

Requirements

Demonstrated expertise and in-depth knowledge of internal audit, including offering sound advice and recognizing opportunities to add value.
Knowledge of the IIA Standards is strongly preferred.
Demonstrated mastery of knowledge of the risks and regulatory frameworks and requirements within which credit unions and banks operate in Ontario and Canada.
Extensive enterprise-wide audit expertise across all corporate functions is required.
Demonstrated ability to deliver clear, candid, and often difficult messages while maintaining strong, trust-based relationships.
Ability to balance the provision of insightful guidance with the need to uphold independence and objectivity.
Influences and partners with business leaders to drive understanding, acceptance, and timely implementation of audit recommendations.
Proven ability to listen, apply professional judgment, and effectively challenge staff and management in their assessments of risk.
Proven ability to maintain independence of thought and action, objectively confront controversial issues, make incisive decisions under pressure, and stand firm on difficult issues.
Ability to lead and develop a collaborative team that is engaged and committed to offering high standards of service.
Exceptional written and oral communication skills when communicating to senior leadership and the Audit and Finance Committee.
Ability to provide professional advice and guidance.
Innovation skills and an openness to promote new ideas and foster creative thinking.
Business savvy, strategic, disciplined thinker.
Strong analytical and problem-solving abilities.
Ability to quickly prioritize and resolve critical issues as they arise.
Strong interpersonal skills – able to interact independently and competently with all levels of management and staff.
Ability to foster effective teamwork and collaboration across departments.
Familiarity with audit technology platforms.
Identify and use data analytics to improve efficiency and effectiveness.
Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Skills

Internal audit
Risk management
Control evaluation
Audit methodology
Audit software
Data analytics
Financial services industry knowledge
Credit union and bank regulatory frameworks
Enterprise-wide audit
Communication (written and oral)
Leadership
Team development
Problem-solving
Analytical skills
Interpersonal skills
Teamwork and collaboration
Audit technology platforms
AI-enabled technology
Low/no code tools (e.g., Microsoft Power Platform)
Generative AI productivity tools (e.g., Microsoft Copilot)

Location

Toronto Corporate Office
Etobicoke, ON

Work Type

Hybrid work opportunity
Hybrid work arrangements

Experience Level

Minimum of 10 years work experience
At least 5 years of internal audit experience or a combination of internal audit and other relevant functional experience
Prior leadership accountabilities, including the management of a team
Experience working in the Financial Services industry, preferably a credit union or a bank is preferred

Education Level

Undergraduate degree or equivalent required
Professional accounting designation or professional auditing designation (CIA, CISA) is strongly preferred

Salary/Compensations

CAD $123,400.00 to $185,200.00 annually

Benefits

Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
Tools and technology needed to delight candidates and clients
Opportunity to work with and learn from diverse industry leaders
Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships
Work hard and have fun

About the Company

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities.
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members.
Meridian has more than 80 years of banking history and is 100% owned by its members.
With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members.
With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve.
Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
We see talent as a catalyst for sustainable growth, community impact, and future-readiness.

Equal Opportunity

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.