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About the Role
The BDC Specialist is the primary point of contact for customers, providing information, scheduling appointments, and ensuring a positive experience. This role supports the sales team and drives business growth by acting as a liaison between customers and internal departments.
Responsibilities
- Connect with customers via phone, email, and online channels
- Respond to inquiries, generate leads, and qualify opportunities
- Schedule appointments and coordinate with sales and service teams
- Keep accurate, organized records in our CRM system
- Follow up with customers to build relationships and encourage repeat business
- Work closely with marketing and sales on campaigns and promotions
- Help identify trends and opportunities to improve the customer experience
Requirements
- Experience working in a Business Development Center or similar environment
- Experience in customer service, call centers, sales support, or similar roles
- Strong communication skills—you’re confident, clear, and professional
- Comfortable using CRM systems and Microsoft Office
- Highly organized with the ability to multitask and prioritize
- A positive, team-oriented attitude with a focus on helping customers
- Ability to analyze data or track performance metrics
Skills
- Communication skills
- CRM systems
- Microsoft Office
- Organization
- Multitasking
- Prioritization
- Data analysis
- Performance tracking
Education Level
- High school diploma or equivalent required
- Associate or bachelor’s degree preferred
Salary/Compensations
- Competitive pay structure
Benefits
- Comprehensive health benefits, including medical, dental, vision, life insurance, and short- and long-term disability
- Paid vacation
- 401(k) with company match
- Opportunities for growth and advancement