Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

Responsibilities

Greet members warmly
Create personal connections with members
Keep the club clean and organized
Share information about memberships, upgrades, and personal training options
Address member needs quickly with helpful solutions
Share feedback with leadership to improve the member experience
Ensure guests and members feel welcomed with a smile and eye contact
Achieve memberships, upgrades, and personal training sales through confident conversations and tours
Take ownership to keep every area of the club clean, organized, and inviting

Requirements

Ability to pass a background check

Skills

Strong communication skills
Professional approach
Comfortable multi-tasking
Comfortable working independently
Interest in health, wellness, and fitness
Bilingual skills are a plus
CPR certification are a plus

Location

13995 W National Ave, New Berlin, Wisconsin 53151

Work Type

Full-time

Experience Level

1+ year of customer service
1+ year of membership sales preferred

Salary/Compensations

Base rate of $11.50 per hour + commission with no cap

Benefits

Two complimentary gym memberships
Discounted personal training sessions
401(k) options
Employee Assistance Program (FREE therapy, financial advising, legal advice, and more)
Paid Time Off (for 30+ hours/week)
Medical benefits (for 30+ hours/week)
Dental benefits (for 30+ hours/week)
Vision benefits (for 30+ hours/week)
Paid Parental Leave (for 30+ hours/week)

About the Company

VASA Fitness is a community built on unity, passion, love, integrity, fun, and trust.
We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness.
VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.
We are proud to be a 'Great Place to Work' certified company!